Service Manager

Workstream; Heber City (UT); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive pay

Company-Sponsored Counseling Services

Paid Vacation

Paid Training & Ongoing Development

401(k) Savings Plan

Basic Life Insurance

Sundays OFF

Internal promotion & real career growth

Inclusive, family-centered culture

Job summary

Workstream is looking for an experienced Service Manager to lead a high-performance service department at Team Karl Malone in Heber City, Utah. This role focuses on driving results, inspiring a team, and ensuring a top-tier customer experience. The successful candidate will recruit and lead service talent, manage budgets, and implement marketing strategies. Enjoy competitive pay, paid vacation, inclusive culture, and significant career growth in this fast-paced environment.

Qualifications

• Proven experience as a Service Manager or strong Fixed Ops leader.
• Ability to recruit, train, motivate, and lead service talent.
• Strong understanding of budgets, KPIs, and compliance regulations.

Responsibilities

• Set and crush department goals.
• Drive teamwork across all departments.
• Handle customer concerns quickly and professionally.

Skills

Leadership

Team Management

Budget Management

Customer Service

Marketing Strategy

Job description

We’re growing FAST—and we’re fired up about it!

If you’re a driven, people-first leader who lives and breathes fixed ops, this is your moment. This isn’t just another Service Manager job… this is a career-defining opportunity with a company that truly values its people.

At Team Karl Malone, you don’t just manage a department—you lead a team, shape a culture, and drive results in a family-centered, high-performance environment.

In short: You lead. You inspire. You win.

READY TO LEVEL UP YOUR CAREER?

If you’re an experienced Service Manager (or a strong Fixed Ops leader ready for the next step) and want to work for a company that runs fast and fun

—we want to talk to you.

CALL or TEXT Dave VanCott TODAY: 801-440-7619

Don’t overthink it—make the move that moves your career forward.

Team Karl Malone Automotive Group

WHAT WE OFFER (AKA: WHY YOU’LL LOVE IT HERE)

At Team Karl Malone, everyone matters—our customers and our employees. Your ideas count. Your leadership matters. And your success is celebrated.

Here’s what you get:

• Competitive pay
• Company-Sponsored Counseling Services
• Paid Vacation
• Paid Training & Ongoing Development
• 401(k) Savings Plan
• Basic Life Insurance
• Sundays OFF
• Internal promotion & real career growth
• Inclusive, family-centered culture
• A rapidly growing organization with big opportunities

YOUR MISSION AS SERVICE MANAGER

You’ll be the engine that keeps the service department running strong, profitable, and customer-focused.

Key Responsibilities:

• Set, forecast, and crush department goals
• Recruit, train, motivate, and lead top-tier service talent
• Build and manage the service department budget
• Monitor KPIs, productivity, CSI, and profitability
• Drive teamwork across all departments
• Ensure compliance with manufacturer, warranty, OSHA, and local/state regulations
• Develop marketing strategies to increase repeat and referral business
• Lead weekly department meetings and ongoing training
• Maintain high-quality repairs while minimizing comebacks
• Oversee scheduling, workflow, parts coordination, and technician productivity
• Handle customer concerns quickly and professionally
• Maintain a clean, safe, and professional work environment
• Serve as the liaison with factory reps and technical schools
• Ensure top-tier customer experience from write-up to follow-up

Equal Opportunity Employer

We are committed to creating an inclusive environment and do not tolerate discrimination or harassment of any kind.