Service Supervisor: Lead Shop, Growth & Customer Experience

Papé Group; Wenatchee (WA); On-site; USD 74,000 - 111,000; Full time

Benefits offered by this job

Competitive pay

Excellent benefits

Training & tuition reimbursement

Vacation & holidays

Job summary

Pape’ Machinery, Inc. in Wenatchee, WA is seeking a Service Supervisor to lead the service team and oversee shop processes, financials, and mechanic development while ensuring outstanding customer experiences.

If you are a proven leader with budgeting and staff-management experience in construction/forestry equipment (prefer John Deere), join a company known for stability, excellent benefits, and strong work-life balance. Competitive pay and growth opportunities await.

Qualifications

• Experience as a mechanic or service supervisor with construction/forestry equipment knowledge.
• Ability to manage budgeting, staffing, and personnel procedures.
• Strong leadership and team-management mindset.
• Commitment to delivering excellent customer relations.

Responsibilities

• Supervise shop processes, financials, and staff development.
• Ensure the service work-order flow is efficient and communicates with customers.
• Lead a results-driven team to deliver quality service.

Skills

Leadership

Budgeting

Staffing

Customer relations

Job description

Pape’ Machinery, Inc. in Wenatchee, WA is seeking a Service Supervisor to lead the service team and oversee shop processes, financials, and mechanic development while ensuring outstanding customer experiences.

If you are a proven leader with budgeting and staff-management experience in construction/forestry equipment (prefer John Deere), join a company known for stability, excellent benefits, and strong work-life balance. Competitive pay and growth opportunities await.