Service Manager in Training

Mt. Washington Pediatric Hospital; Hilliard (OH); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) retirement plan

Optional benefits

Job summary

Ag-Pro Companies in Hilliard, OH, is seeking a Service Department Manager to lead shop operations, maximize service labor sales, and control expenses while delivering excellent customer satisfaction. You will develop processes, manage staff, coordinate clinics/events, handle warranty claims, and ensure tools and vehicles are maintained.

Strong communication, leadership, and 3+ years of experience are required.

Qualifications

• 3+ years experience in Service Department operations
• Ability to write and speak effectively to individuals and groups
• Familiar with John Deere and competitive products

Responsibilities

• Develops and enforces Service Department processes to ensure customer satisfaction.
• Creates annual Service Department goals and budget aligned with financial objectives.
• Develops and executes Service Department marketing plans and tracks results.
• Coordinates customer clinics, field days, and promotional events.
• Submits warranty and Product Improvement Program claims on time for max credit.
• Schedules and assigns jobs and work areas per staff skills.
• Reviews work orders for billing accuracy.
• Ensures department tools and vehicles are in good working order.
• Manages recruiting, staffing and employee development.

Skills

Microsoft Office

Communication

Analytical thinking

Leadership

Education

High School Diploma or equivalent

Tools

John Deere knowledge

Job description

• Location 3727 Park Mill Run Drive,Hilliard, OH, 43026,United States
• Job Category Service - Management/Admin
• Employee Type Exempt - FT

Contact information

• Name Nick Yirak
• Phone [phone]
• Email [e-mail]

Description

Works with Store Manager to learn service operations within the dealership to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel.

Job Duties

• Develops, communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction
• Creates annual Service Department goals and budget, in alignment with the organization’s financial and operational objectives
• Develops and executes Service Department marketing plan and monitors monthly to ensure achievement of departmental goals
• Coordinates customer clinics, field days, and related promotional events
• Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit
• Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge
• Reviews work orders for completeness and accuracy prior to customer billing
• Ensures all departmental tools, equipment, and vehicles are in good working order
• Manages recruiting, staffing and employee development activities for employees reporting to this position
• And other duties as assigned

Job Requirements

• 3+ years experience in Service Department operations
• Ability to use standard desktop load applications such as Microsoft Office and internet functions
• Ability to write and speak effectively to individuals and groups
• Familiar with John Deere and competitive products
• Basic understanding of financial principles relative to Service Department operations
• Ability to analyze and interpret internal reports
• Ability to work extended hours and weekends
• High School Diploma or equivalent experience

Ag-Pro provides a comprehensive range of benefits for all full-time positions that includes medical, dental, vision and a matching 401-K retirement plan along with a variety of other optional benefits.

Ag Pro Companies is a Drug Free Workplace and Equal Opportunity Employer

All positions require pre-employment screening.

Must be authorized to work in the United States.