Service Department Lead – Heavy Equipment & Customer Care

All Roads Company; Colfax (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) with company contribution

Tuition Reimbursement

Paid time off

Company paid holidays

Job summary

All Roads Company in Colfax, NC is seeking a results-oriented Service Manager to lead our service department. You will oversee technicians and Service Writers, manage workloads, and drive efficiency while maintaining exceptional customer service.

This Full-Time role features base salary plus monthly commission, a Monday–Friday schedule, and comprehensive benefits including medical, dental, vision, retirement plan, tuition reimbursement, PTO and holidays.

Qualifications

• High School Diploma or GED required.
• Valid Driver’s License required.
• At least 2 years of Service Management experience.
• Excellent customer service skills.
• Ability to multi-task, prioritize, and work efficiently.

Responsibilities

• Monitor the entire service department’s performance.
• Continually observe and mentor the Service Writers to enforce good habits, and to ensure "Exceptional Customer Service" at all times.
• Dispatching service work to technicians.
• Maintain and build customer relationships.
• Successfully work with and through both Service Writers and Technicians within the Service Department.
• All other duties as assigned.

Skills

Customer service

Leadership

Workload management

Team mentoring

Strategic planning

Education

High School Diploma or GED

Job description

All Roads Company in Colfax, NC is seeking a results-oriented Service Manager to lead our service department. You will oversee technicians and Service Writers, manage workloads, and drive efficiency while maintaining exceptional customer service.

This Full-Time role features base salary plus monthly commission, a Monday–Friday schedule, and comprehensive benefits including medical, dental, vision, retirement plan, tuition reimbursement, PTO and holidays.