Service & Parts Coordinator

All Roads; Statesville (NC); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, vision, disability, S

401k with company contribution

Paid time off

Company paid holidays

Tuition Reimbursement program

Job summary

All Roads Company in Statesville, NC is seeking a Service & Parts Assistant to help customers with service and parts while coordinating shop workflow. This full-time role offers a base salary of $50k plus commission and opportunities to learn and grow, with Monday–Friday schedules.

You will assist with service work orders, communicate with customers and technicians, handle parts receiving and pricing, schedule service, and maintain accurate repair records.

Qualifications

• High School Diploma or GED required.
• Excellent customer service skills.
• Ability to multi-task, prioritize and work efficiently.

Responsibilities

• Assist Manager with writing service work orders and communicating with customers and shop technicians.
• Operate the forklift as needed.
• Assist customers in selecting required parts when needed.
• Receive parts when delivered and organize.
• Provide price quotes, receive payments, and obtain credit authorizations.
• Answer incoming calls and schedule service for the customers.
• Document repair and service orders correctly.
• All other duties as assigned.

Skills

Customer service

Multi-tasking

Communication

Forklift operation

Education

High School Diploma or GED

Tools

Parts knowledge

Service work orders

Job description

All Roads Company in Statesville, NC is seeking a Service & Parts Assistant to help customers with service and parts while coordinating shop workflow. This full-time role offers a base salary of $50k plus commission and opportunities to learn and grow, with Monday–Friday schedules.

You will assist with service work orders, communicate with customers and technicians, handle parts receiving and pricing, schedule service, and maintain accurate repair records.