Regional Operations Manager

CSG Talent; North Carolina; On-site; USD 110,000 - 170,000; Full time

Job summary

CSG Talent seeks a Regional Operations Manager to oversee service operations across several heavy equipment dealership locations in Eastern North Carolina. The role focuses on driving profitability, technician efficiency, and exceptional customer satisfaction while building high-performing teams.

Ideal candidates are experienced in service/ product support within dealership environments and demonstrated in multi-location leadership with a track record of improving operational metrics and

Qualifications

• Experience in service operations or product support within heavy equipment dealerships.
• Proven ability to recruit, develop and retain technical teams.
• Commercially astute with budgets, KPIs and operational performance.

Responsibilities

• Oversee service operations across multiple dealership locations and ensure strong financial performance.
• Lead, coach and develop Service Managers to drive accountability and continuous improvement.
• Own regional service P&L including labor efficiency, productivity, profitability, and customer satisfaction.
• Develop strategies to recruit, train, retain, and improve technician performance.
• Identify opportunities to improve workshop efficiency and technician utilization.
• Serve as senior point of contact for customer escalations and service-related issues.
• Establish and monitor operational KPIs to drive regional performance.
• Support future growth including potential new facility development.

Skills

Leadership

P&L management

KPIs

Team development

CRM

Budget management

Multi-location management

Job description

The Opportunity We are seeking an ambitious and commercially driven Regional Operations Manager to oversee service operations across multiple heavy equipment dealership locations in Eastern North Carolina. This is an excellent opportunity for an experienced Service Manager, Regional Service Manager, or Product Support professional looking to take the next step into a broader operational leadership role. The successful candidate will be responsible for driving service profitability, improving technician efficiency, developing high-performing teams, and ensuring exceptional customer satisfaction across the region. The position also offers significant long-term career progression, including the potential to play a key leadership role in future regional expansion.

Key Responsibilities

• Oversee service operations across multiple dealership locations, ensuring consistent operational and financial performance.
• Lead, coach, and develop Service Managers, driving accountability and continuous improvement.
• Take ownership of regional service P&L performance, including labor efficiency, productivity, profitability, and customer satisfaction.
• Develop strategies to recruit, train, retain, and improve the performance of service technicians.
• Identify opportunities to improve workshop efficiency, technician utilization, and overall service department performance.
• Act as a senior point of contact for customer escalations, technical issues, and service-related challenges.
• Establish and monitor operational KPIs to drive performance across the region.
• Support future business growth, including potential new facility development and expansion.

Candidate Requirements

• Proven experience in service operations or product support within the construction equipment, heavy equipment, agricultural equipment, or a closely related dealership environment.
• Previous leadership experience managing service departments, technicians, or Service Managers.
• Strong understanding of dealership service operations, including labor recovery, technician efficiency, and departmental profitability.
• Demonstrated ability to recruit, develop, and retain technical teams.
• Commercially astute, with experience managing budgets, KPIs, and operational performance.
• Strong leadership, communication, and customer relationship management skills.
• Multi-location management experience is preferred, although high-performing single-location leaders ready for progression will also be considered.
• Ambitious and motivated to progress into a more senior operational leadership position.

Why Consider This Opportunity?

• Take responsibility for service operations across a substantial regional territory.
• Progress beyond single-branch management into multi-location leadership.
• Make a measurable impact on profitability, technician development, and customer satisfaction.
• Play an important role in future regional growth and expansion.
• Benefit from genuine long-term career progression into senior management.