Service Manager

All Roads Company; Colfax (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) with company contribution

Tuition Reimbursement

Paid time off

Company paid holidays

Job summary

All Roads Company in Colfax, NC is seeking a results-oriented Service Manager to lead our service department. You will oversee technicians and Service Writers, manage workloads, and drive efficiency while maintaining exceptional customer service.

This Full-Time role features base salary plus monthly commission, a Monday–Friday schedule, and comprehensive benefits including medical, dental, vision, retirement plan, tuition reimbursement, PTO and holidays.

Qualifications

• High School Diploma or GED required.
• Valid Driver’s License required.
• At least 2 years of Service Management experience.
• Excellent customer service skills.
• Ability to multi-task, prioritize, and work efficiently.

Responsibilities

• Monitor the entire service department’s performance.
• Continually observe and mentor the Service Writers to enforce good habits, and to ensure "Exceptional Customer Service" at all times.
• Dispatching service work to technicians.
• Maintain and build customer relationships.
• Successfully work with and through both Service Writers and Technicians within the Service Department.
• All other duties as assigned.

Skills

Customer service

Leadership

Workload management

Team mentoring

Strategic planning

Education

High School Diploma or GED

Job description

Service Manager

Department: Service

Employment Type: Full Time

Location: Vermeer All Roads - Colfax

Description

Do you enjoy working in a production driven environment as a strong leader? Are you a great manager of technicians and their workloads? We have the job for you! All Roads is searching for a detail oriented leader with heavy equipment/heavy duty experience. This role is responsible for overseeing the service department, controlling costs, creating customer relationships, and setting and obtaining sales and profit objectives. Additionally, they must address the concerns of customers and ensure that all service work is performed efficiently and effectively.

Schedule & Compensation

• Base salary plus monthly commission (based on exp)
• Monday - Friday

Benefits

• Great benefits...Medical, dental, vision, disability and life insurance offerings available on the 1st of the month after 30 days of employment
• 401(k) with company contribution
• Tuition Reimbursement
• Paid time off
• Company paid holidays

Responsibilities

1. Monitor the entire service department’s performance
2. Continually observe and mentor the Service Writers to enforce good habits, and to ensure "Exceptional Customer Service" at all times
3. Dispatching service work to technicians
4. Maintain and build customer relationships
5. Successfully work with and through both Service Writers and Technicians within the Service Department.
6. All other duties as assigned.

Required Education and Experience

1. High School Diploma or GED required
2. Valid Driver’s License
3. At least 2 years of Service Management experience
4. Must have excellent customer service skills
5. Ability to multi-task, prioritize, and work efficiently

Work Authorization/Security Clearance

All Roads Company does not provide H1-B sponsorship. No security clearance required for this position.

AAP/EEO Statement

All Roads Company and its subsidiaries are committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. All Roads will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business.