Service Department Lead, Heavy Equipment

Dynamic Equipment Group

Tampa (FL)

On-site

USD 65,000 - 100,000

Full time

5 days ago

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Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

401(k) with company match

Paid holidays and PTO

Job summary

Dynamic Equipment in Tampa, FL seeks an experienced Service Manager to lead our service team, coordinating shop and field work, directing mechanics, and managing equipment logistics. You will own work orders, ensure accuracy, and uphold exceptional customer service to keep repairs precise and client satisfaction high.

The role emphasizes bridging technical and administrative excellence, driving efficiency, safety, and continuous improvement across the department.

Qualifications

Experience leading service department teams.
Ability to manage multiple priorities in a fast-paced environment.
Valid driver’s license and forklift certification.

Responsibilities

Lead and supervise all Service Department personnel to ensure a high standard of workmanship.
Oversee the lifecycle of work orders, from initial opening to final closing and billing.
Monitor and record employee time and performance metrics to optimize shop efficiency.
Coordinate the scheduling of equipment pick-up and delivery for local and field assignments.
Act as the primary point of contact for customers, explaining quotes, discussing necessary adjustments, and ensuring total satisfaction.
Identify and suggest additional services or preventative maintenance to improve equipment safety and longevity.