Service Department Lead – Hands-On Ops & Growth

Sanco Equipment; Stewartville (MN); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Mon–Fri schedule

Competitive pay

Performance-based earnings

Health insurance

Dental & vision

401(k)

Paid time off

Paid holidays

Training & development

Growth opportunities

Job summary

Sanco Equipment in Stewartville, MN seeks a Service Manager to lead the Stewartville service department and its team of technicians in a bustling shop environment.

As an authorized Bobcat and XCMG dealer serving Minnesota and Northern Iowa, you will drive daily operations, support customer needs, and supervise repairs, parts, and management functions, ensuring high service standards and profitability.

Qualifications

• Experience leading technicians and managing a service department.
• Ability to manage shop and field-service workflow.
• Strong customer communication throughout repair process.
• Understanding labor, estimates, and service profitability.
• Willingness to lead and develop technicians.

Responsibilities

• Lead and develop the Rochester service team.
• Manage daily shop and field-service workflow.
• Schedule and prioritize repairs to keep technicians productive and jobs moving.
• Monitor productivity, efficiency, work in process, and overall department performance.
• Review estimates and repair recommendations.
• Communicate with customers throughout the repair process.
• Support warranty and preventive maintenance work.
• Help recruit, train, and develop technicians.
• Maintain a safe, organized, professional service operation.
• Take ownership of the department's customer experience and financial performance.

Skills

Leadership

Shop management

Customer service

Scheduling

Communication

Team development

Tools

Dealership software

Job description

Sanco Equipment in Stewartville, MN seeks a Service Manager to lead the Stewartville service department and its team of technicians in a bustling shop environment.

As an authorized Bobcat and XCMG dealer serving Minnesota and Northern Iowa, you will drive daily operations, support customer needs, and supervise repairs, parts, and management functions, ensuring high service standards and profitability.