Service Department Clerk

Stretch Zone; McAllen (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts

Flexible schedule

Opportunity for advancement

Training & development

Job summary

Stretch Zone is seeking a customer-focused Service Advisor in McAllen, TX to greet customers, detail repair or service needs, and secure approvals before work begins. You will generate Repair Order Requests, coordinate with the service team, review completed work with customers, and process payments while maintaining a tidy showroom.

Preferred candidates have a high school diploma, experience with auto service software, and knowledge of auto/truck maintenance; advancement opportunities and a

Qualifications

• High School graduate or comparable vocational training.
• Knowledge of computerized sales and marketing software.
• Knowledge of auto/truck tire, lubrication and maintenance issues.
• Experience using Mitchell Repair, Activant, All-Data and vehicle service manuals to research and determine the resolution of malfunctions.

Responsibilities

• Promptly meets and greets customers
• Creates Repair Order Request detailing service to be performed or merchandise to be sold
• Obtains customer approval for service before delivering order to service personnel
• Reviews completed repairs or services performed with customers and collects payment
• Maintains cleanliness of showroom and re-stocks display as needed
• Performs daily cash/sales procedures at close of business day
• Complies with Company Quality Control Program, Company Safety Policy, OSHA and EPA regulations

Skills

Customer service

Sales software

Auto/truck tire knowledge

Vehicle service manuals

Mitchell Repair

Activant

All-Data

Education

High School diploma

Tools

Mitchell Repair

Activant

All-Data

Vehicle service manuals

Job description

Benefits

• Competitive salary
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Training & development

Experience in creating repair orders for customers and communication with the service department.

Responsibilities

• Promptly meets and greets customers
• Creates Repair Order Request (ROR) detailing service to be performed or merchandise to be sold
• Obtains customer approval for service before delivering order to service personnel
• Reviews completed repairs or services performed with customers and collects payment
• Maintains cleanliness of showroom and re-stocks display as needed
• Performs daily cash/sales procedures at close of business day
• Complies with Company Quality Control Program, Company Safety Policy, OSHA and EPA regulations

Desired Qualifications

• High School graduate or comparable vocational training
• Knowledge of computerized sales and marketing software
• Knowledge of auto/truck tire, lubrication and maintenance issues
• Experience using Mitchell Repair, Activant, All-Data and vehicle service manuals to research and determine the resolution of malfunctions
• Preferred Experience:
  • 2+ years experience in a retail environment, preferably auto/truck tire, lubrication and maintenance
  • 3+ years experience as a Service Advisor in an auto repair store, auto dealership or comparable professional environment.
  • Experience as a vehicle mechanic or lubrication technician

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Tire Pros Corporate.