Automotive Service Advisor

Oscar's Tire Pros; United States; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Vision insurance

Bonus based on performance

Excellent Training and Development

Competitive Compensation

Friendly Work Environment

Top Tier Benefits

Job summary

Oscar's Tire Pros is looking for a Service Advisor to advise customers on vehicle service needs and create repair orders for communication with the service department. This role offers strong growth opportunities and a friendly, training-focused environment.

You will greet customers, identify service needs, obtain approvals, and ensure smooth handoffs to technicians while handling payments and maintaining showroom presentation.

Qualifications

• High School graduate or comparable vocational training.
• Knowledge of computerized sales and marketing software.
• Knowledge of auto/truck tire, lubrication and maintenance issues.
• Experience using Mitchell Repair, Activant, All-Data and vehicle service manuals.

Responsibilities

• Promptly meets and greets customers.
• Determines the nature of customer problems; may road test or visually inspect the vehicle.
• Creates Repair Order Request detailing service to be performed or merchandise to be sold.
• Obtains customer approval for service before delivering order to service personnel.
• Reviews completed repairs or services with customers and collects payment; maintains showroom cleanliness.
• Performs daily cash/sales procedures at close of business day.
• Complies with Quality Control, Safety policies, OSHA and EPA regulations.

Skills

Computerized sales software

Auto maintenance knowledge

Education

High School diploma or equivalent

Tools

Mitchell Repair

Activant

All-Data

Job description

Company Overview

At Tire Pros we value each employee and encourage growth. We provide a fun and friendly work environment along with excellent training and development, competitive compensation, and top-tier benefits. Start your exciting new career with a strong and stable company.

Benefits

• Health insurance
• Opportunity for advancement
• Vision insurance
• Bonus based on performance
• Excellent Training and Development
• Competitive Compensation
• Friendly Work Environment
• Top Tier Benefits

Job Summary

Advise and consult customers on vehicle service needs. Create repair orders for customers and communicate with the service department. Great growth and career opportunities.

Responsibilities

• Promptly meets and greets customers
• Determines the nature of customer problems; May make road test or visually inspect the vehicle
• Creates Repair Order Request (ROR) detailing service to be performed or merchandise to be sold
• Obtains customer approval for service before delivering order to service personnel
• Reviews completed repairs or services performed with customers and collects paymentMaintains cleanliness of showroom and re-stocks display as needed
• Performs daily cash/sales procedures at close of business day
• Complies with Company Quality Control Program, Company Safety Policy, OSHA and EPA regulations

Desired Qualifications

• High School graduate or comparable vocational training
• Knowledge of computerized sales and marketing software
• Knowledge of auto/truck tire, lubrication and maintenance issues
• Experience using Mitchell Repair, Activant, All-Data and vehicle service manuals to research and determine the resolution of malfunctions

Preferred Experience

• 2+ years experience in a retail environment, preferably auto/truck tire, lubrication and maintenance
• 3+ years experience as a Service Advisor in an auto repair store, auto dealership or comparable professional environment
• Experience as a vehicle mechanic or lubrication technician

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Tire Pros Corporate.