Automotive Service Advisor

Tire Pros; Charlotte (NC); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

401(k)

Health insurance

Employee discounts

Training & development

Job summary

Tire Pros in Charlotte, NC is seeking a Service Advisor to advise customers on vehicle service needs and create repair orders. Responsibilities include greeting customers, diagnosing problems, and maintaining the service area. Desired qualifications are a high school diploma, knowledge of sales software, and 2+ years in a retail environment. Joining Tire Pros provides competitive compensation and excellent training opportunities in a friendly work environment.

Qualifications

• High School graduate or comparable vocational training.
• Knowledge of computerized sales and marketing software.
• 2+ years experience in a retail environment.
• Experience as a vehicle mechanic or lubrication technician preferred.

Responsibilities

• Promptly meets and greets customers.
• Creates Repair Order Request detailing service to be performed.
• Obtains customer approval for service.
• Reviews completed repairs with customers and collects payment.
• Maintains cleanliness of showroom.

Skills

Knowledge of computerized sales and marketing software

Knowledge of auto/truck tire maintenance issues

Customer service skills

Education

High School graduate or comparable vocational training

Tools

Mitchell Repair

Activant

All-Data

Job description

Benefits

• 401(k)
• Competitive salary
• Employee discounts
• Health insurance
• Training & development

Company Overview

At Tire City we value each employee and encourage growth. We provide a fun and friendly work environment along with excellent training and development, competitive compensation, and top-tier benefits. Start your exciting new career with a strong and stable company.

Benefits and Perks

• Excellent Training and Development
• Competitive Compensation
• Friendly Work Environment
• Top Tier Benefits

Job Summary

Advise and consult customers on vehicle service needs. Create repair orders for customers and communicate with the service department.

Great growth and career opportunities.

Responsibilities

• Promptly meets and greets customers
• Determines the nature of customer problems; May make road test or visually inspect the vehicle
• Creates Repair Order Request (ROR) detailing service to be performed or merchandise to be sold
• Obtains customer approval for service before delivering order to service personnel
• Reviews completed repairs or services performed with customers and collects payment
• Maintains cleanliness of showroom and re-stocks display as needed
• Performs daily cash/sales procedures at close of business day
• Complies with Company Quality Control Program, Company Safety Policy, OSHA and EPA regulations

Desired Qualifications

• High School graduate or comparable vocational training
• Knowledge of computerized sales and marketing software
• Knowledge of auto/truck tire, lubrication and maintenance issues
• Experience using Mitchell Repair, Activant, All-Data and vehicle service manuals to research and determine the resolution of malfunctions
• Preferred Experience
  • 2+ years experience in a retail environment, preferably auto/truck tire, lubrication and maintenance
  • 3+ years experience as a Service Advisor in an auto repair store, auto dealership or comparable professional environment
  • Experience as a vehicle mechanic or lubrication technician