Service Department Clerk

RGV Tire Pros; McAllen (TX); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts

Flexible schedule

Opportunity for advancement

Training & development

Job summary

A tire service company in McAllen seeks a Service Advisor to greet customers, create repair orders, and ensure compliance with safety policies. The ideal candidate has at least 2 years of retail experience in auto service and strong knowledge of tire maintenance. Join a dynamic team offering training and advancement opportunities.

Qualifications

• High School diploma or equivalent required.
• Proficiency in computerized sales and marketing software.
• Knowledgeable in auto/truck tire maintenance.

Responsibilities

• Greet customers promptly and courteously.
• Create and detail service orders for customers.
• Review services performed and process payments.
• Maintain cleanliness in showroom and restock displays.

Skills

Customer service

Knowledge of tire and maintenance issues

Communication skills

Education

High School graduate or comparable vocational training

Tools

Mitchell Repair

Activant

All-Data

Job description

Benefits

• Competitive salary
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Training & development
• Experience in creating repair orders for customers and communication with the service department.

Responsibilities

• Promptly meets and greets customers
• Creates Repair Order Request (ROR) detailing service to be performed or merchandise to be sold
• Obtains customer approval for service before delivering order to service personnel
• Reviews completed repairs or services performed with customers and collects payment
• Maintains cleanliness of showroom and re-stocks display as needed
• Performs daily cash/sales procedures at close of business day
• Complies with Company Quality Control Program, Company Safety Policy, OSHA and EPA regulations

Desired Qualifications

• High School graduate or comparable vocational training
• Knowledge of computerized sales and marketing software
• Knowledge of auto/truck tire, lubrication and maintenance issuesExperience using Mitchell Repair, Activant, All-Data and vehicle service manuals to research and determine the resolution of malfunctions

Preferred Experience

• 2+ years experience in a retail environment, preferably auto/truck tire, lubrication and maintenance
• 3+ years experience as a Service Advisor in an auto repair store, auto dealership or comparable professional environment.
• Experience as a vehicle mechanic or lubrication technician

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Tire Pros Corporate.