Automotive Service Advisor

Charlotte Tire Pros; Charlotte (MI); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

401(k)

Competitive salary

Employee discounts

Health insurance

Training & development

Job summary

Charlotte Tire Pros in Charlotte, Michigan is seeking a knowledgeable Service Advisor to advise and consult customers on their vehicle service needs. This role involves creating repair orders, ensuring customer satisfaction through excellent service, and maintaining showroom standards. The ideal candidate has a high school diploma, knowledge of automotive maintenance, and experience in a retail environment. Join a friendly team and enjoy benefits like health insurance and a 401(k).

Qualifications

• High School graduate or vocational training required.
• Knowledge of computerized sales and marketing software.
• Experience in auto/truck tire services or auto repair preferred.

Responsibilities

• Advise customers on vehicle service needs.
• Create repair orders and communicate with the service department.
• Review completed repairs with customers and collect payment.

Skills

Knowledge of computerized sales and marketing software

Knowledge of auto/truck tire, lubrication and maintenance issues

Customer service skills

Education

High School graduate or comparable vocational training

Tools

Mitchell Repair

Activant

All-Data

Job description

Benefits

• 401(k)
• Competitive salary
• Employee discounts
• Health insurance
• Training & development

Company Overview

At Tire City we value each employee and encourage growth. We provide a fun and friendly work environment along with excellent training and development, competitive compensation, and top-tier benefits. Start your exciting new career with a strong and stable company.

Benefits and Perks

• Excellent Training and Development
• Competitive Compensation
• Friendly Work Environment
• Top Tier Benefits

Job Summary

Advise and consult customers on vehicle service needs. Create repair orders for customers and communicate with the service department.

Great growth and career opportunities.

Responsibilities

• Promptly meets and greets customers
• Determines the nature of customer problems; may make road test or visually inspect the vehicle
• Creates Repair Order Request (ROR) detailing service to be performed or merchandise to be sold
• Obtains customer approval for service before delivering order to service personnel
• Reviews completed repairs or services performed with customers and collects payment
• Maintains cleanliness of showroom and re-stocks display as needed
• Performs daily cash/sales procedures at close of business day
• Complies with Company Quality Control Program, Company Safety Policy, OSHA and EPA regulations

Desired Qualifications

• High School graduate or comparable vocational training
• Knowledge of computerized sales and marketing software
• Knowledge of auto/truck tire, lubrication and maintenance issues
• Experience using Mitchell Repair, Activant, All-Data and vehicle service manuals to research and determine the resolution of malfunctions

Preferred Experience

• 2+ years experience in a retail environment, preferably auto/truck tire, lubrication and maintenance
• 3+ years experience as a Service Advisor in an auto repair store, auto dealership or comparable professional environment
• Experience as a vehicle mechanic or lubrication technician