Automotive Service Advisor

RGV Tire Pros; McAllen (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Excellent Training and Development

Competitive Compensation

Friendly Work Environment

Top Tier Benefits

Job summary

A tire service franchise in McAllen, Texas, seeks a Service Advisor to consult with customers on vehicle service needs, create repair orders, and communicate with the service department. Ideal candidates will have experience in a retail environment, preferably within auto or truck services. The role offers excellent training and development, competitive compensation, and a friendly work environment.

Qualifications

• 2+ years experience in a retail environment, preferably auto/truck tire, lubrication and maintenance.
• 3+ years experience as a Service Advisor in an auto repair store or dealership.
• Experience as a vehicle mechanic or lubrication technician.

Responsibilities

• Promptly meets and greets customers
• Determines the nature of customer problems and may perform a road test
• Creates Repair Order Request detailing services
• Obtains customer approval for service
• Reviews completed repairs with customers and collects payment
• Maintains cleanliness of showroom
• Performs daily cash/sales procedures
• Complies with safety and quality control policies

Skills

Knowledge of computerized sales and marketing software

Knowledge of auto/truck tire, lubrication and maintenance issues

Education

High School diploma or comparable vocational training

Tools

Mitchell Repair

Activant

All-Data

Job description

Company Overview

At Tire Pros we value each employee and encourage growth. We provide a fun and friendly work environment along with excellent training and development, competitive compensation, and top-tier benefits. Start your exciting new career with a strong and stable company.

Job Summary

Advise and consult customers on vehicle service needs. Create repair orders for customers and communicate with the service department.

Great growth and career opportunities.

Responsibilities

Promptly meets and greets customers

Determines the nature of customer problems; May make road test or visually inspect the vehicle

Creates Repair Order Request (ROR) detailing service to be performed or merchandise to be sold

Obtains customer approval for service before delivering order to service personnel

Reviews completed repairs or services performed with customers and collects payment

Maintains cleanliness of showroom and re-stocks display as needed

Performs daily cash/sales procedures at close of business day

Complies with Company Quality Control Program, Company Safety Policy, OSHA and EPA regulations

Desired Qualifications

High School graduate or comparable vocational training

Knowledge of computerized sales and marketing software

Knowledge of auto/truck tire, lubrication and maintenance issues

Experience using Mitchell Repair, Activant, All-Data and vehicle service manuals to research and determine the resolution of malfunctions

Preferred Experience:

2+ years experience in a retail environment, preferably auto/truck tire, lubrication and maintenance

3+ years experience as a Service Advisor in an auto repair store, auto dealership or comparable professional environment.

Experience as a vehicle mechanic or lubrication technician

Benefits and Perks

Excellent Training and Development

Competitive Compensation

Friendly Work Environment

Top Tier Benefits

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Tire Pros Corporate.