Service Department Appointment Coordinator

'Domstad aan Zee, Trekhaak gezocht'; Saint James (NY); On-site; USD 26,000 - 29,000; Full time

Job summary

Domstad aan Zee, Trekhaak gezocht is seeking a full-time automotive service coordinator in Saint James, NY. You will manage outbound and inbound calls, schedule service appointments, and respond to internet and live chat inquiries using scripts.

Ideal candidates have strong customer service experience, familiarity with automotive BDC software, and solid computer skills. The role emphasizes friendly, professional, and efficient interactions with customers and staff.

Qualifications

• Previous roles based on strong customer service experience.
• Automotive BDC experience preferred.
• Must have strong computer skills.

Responsibilities

• Make outbound and receive inbound customer calls and establish follow-ups with service appointments.
• Respond quickly to internet, phone, and live chat inquiries using email, phone, and live chat scripts and templates.
• Utilize dealership-specific service-related software.
• Make scheduled vehicle service appointments for customers and answer questions regarding vehicle service-related issues.
• Be friendly, professional, courteous, and efficient when working with all customers and employees.

Skills

Customer service

Computer skills

Tools

Automotive BDC software

Job description

Job Type

Full-time

Description

• Make outbound and receive inbound customer calls and establish follow-ups with service appointments.
• Respond quickly to internet, phone, and live chat inquiries using email, phone, and live chat scripts and templates.
• Utilize dealership-specific service-related software.
• Make scheduled vehicle service appointments for customers and answer questions regarding vehicle service-related issues.
• Be friendly, professional, courteous, and efficient when working with all customers and employees.

Requirements

• Previous roles based on strong customer service experience
• Automotive BDC experience preferred
• Must have strong computer skills

Salary Description

$19-21/hr + comm