Service Department Appointment Coordinator

Competition Auto Group; Saint James (NY); On-site; USD 42,000 - 55,000; Full time

Job summary

Competition Auto Group in Saint James, NY is seeking a Service Concierge to support our service team. You will handle outbound and inbound calls, establish follow-ups, and help book vehicle service appointments.

You will respond to internet, phone, and live chat inquiries using scripts, utilize dealership software, and maintain a friendly, professional approach with customers and staff.

Qualifications

• Previous roles based on strong customer service experience.
• Automotive BDC experience preferred.
• Must have strong computer skills.

Responsibilities

• Make outbound and receive inbound customer calls and establish follow-ups with service appointments.
• Respond quickly to internet, phone, and live chat inquiries using email, phone, and live chat scripts and templates.
• Utilize dealership-specific service-related software.
• Make scheduled vehicle service appointments for customers and answer questions regarding vehicle service-related issues.
• Be friendly, professional, courteous, and efficient when working with all customers and employees.

Skills

Customer service

BDC experience

Strong computer skills

Tools

Dealership software

Job description

Description

• Make outbound and receive inbound customer calls and establish follow-ups with service appointments.


• Respond quickly to internet, phone, and live chat inquiries using email, phone, and live chat scripts and templates.


• Utilize dealership-specific service-related software.


• Make scheduled vehicle service appointments for customers and answer questions regarding vehicle service-related issues.


• Be friendly, professional, courteous, and efficient when working with all customers and employees.

Description

• Make outbound and receive inbound customer calls and establish follow-ups with service appointments.


• Respond quickly to internet, phone, and live chat inquiries using email, phone, and live chat scripts and templates.


• Utilize dealership-specific service-related software.


• Make scheduled vehicle service appointments for customers and answer questions regarding vehicle service-related issues.


• Be friendly, professional, courteous, and efficient when working with all customers and employees.

Requirements

• Previous roles based on strong customer service experience


• Automotive BDC experience preferred


• Must have strong computer skills