Service Business Development Center (BDC) Representative

Art Moehn Auto Group; Jackson (MI); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Performance-based pay

401(k)

Health insurance

Paid vacation

Employee discounts

Cafeteria plan

Monday–Friday schedule

Job summary

Art Moehn Auto Group seeks a Service BDC Representative to assist customers by phone, email, text, and chat, schedule service appointments, and deliver an outstanding experience.

You will join a friendly, customer-focused team in Jackson, MI, with Monday–Friday hours, base compensation plus performance-based pay, and benefits including health insurance and a 401(k). Previous customer service or call-center experience is a plus.

Qualifications

• Excellent customer service skills.
• Strong phone, typing, and communication skills.
• Professional written grammar and spelling.
• Ability to multitask in a fast-paced environment.
• Must pass a background check and drug screening.

Responsibilities

• Answer inbound customer calls.
• Schedule service appointments and follow up with customers.
• Respond promptly to phone, email, text, and chat inquiries; maintain accurate CRM notes.
• Meet daily performance goals.
• Learn and promote dealership services and programs, including outbound phone calls.

Skills

Customer service

Phone skills

Typing

Communication

Multitasking

Job description

Service Business Development Center (BDC) Representative

Position Summary

The Service BDC Representative is responsible for assisting customers by phone, email, text, and chat, scheduling service appointments, and delivering an outstanding customer experience. Customer service experience is required; dealership or call center experience is a plus.

Benefits

• Performance-based pay with base compensation
• Monday–Friday schedule
• 401(k)
• Health insurance
• Paid vacation
• Employee discounts
• Cafeteria plan

Responsibilities

• Answer inbound customer calls
• Schedule service appointments and follow up with customers
• Respond promptly to phone, email, text, and chat inquiriesMaintain accurate CRM notes
• Meet daily performance goals
• Learn and promote dealership services and programs, include outbound phones calls

Qualifications

• Excellent customer service skills
• Strong phone, typing, and communication skills
• Professional written grammar and spelling
• Ability to multitask in a fast-paced environment
• Must pass a background check and drug screening