Service Business Development Center (BDC) Representative

Fontana Chrysler, Dodge, Ram, Jeep; Fontana (CA); On-site; USD 37,440 - 45,760; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401K

Wellness program

Paid vacation

Paid holidays

Community involvement

Job summary

Fontana Chrysler, Dodge, Ram, Jeep in Fontana, CA seeks a Service BDC Receptionist to answer calls, greet visitors, and coordinate service inquiries. The role requires strong communication, multitasking, and basic computer skills, with a focus on excellent customer service in a fast-paced dealership environment.

Responsibilities include scheduling and confirming service appointments across locations, following up on inquiries, maintaining records, and supporting the service team with clerical

Qualifications

• Post-secondary education or training is preferred.
• Experience in administrative, clerical, or customer service roles is advantageous.
• Strong verbal communication and professional phone etiquette are required.

Responsibilities

• Answer inbound service calls promptly and professionally.
• Schedule, confirm, reschedule, and follow up on service appointments for multiple locations.
• Respond to inquiries via phone, email, text, and online service requests.
• Assist customers with maintenance, recalls, and dealership processes.
• Maintain accurate customer records and logs in dealership software.

Skills

Customer service

Phone etiquette

Multitasking

Organizational skills

Communication

Education

Post-secondary education or training

Tools

Microsoft Office

Dealership software

Job description

Overview

TheServiceBusiness Development Center (BDC) Receptionist answers incoming telephone calls and greets visitors in a friendly, interested, and helpful manner. He or she receives, processes, and coordinates all incoming service inquiries and service requests. In addition, he or she performs clerical and administrative duties for the Service department. The ideal candidate has some post-secondary education or training, previous experience in a similar position (administrative, clerical, call center, customer service, etc.), and a working knowledge of automotive sales/service. He or she must have a pleasant and courteous personality, strong administrative and organizational skills, strong phone and computer skills, and excellent communication and interpersonal skills.

In addition to competitive pay, we offer our employees:Health, Dental, Vision, Life, 401K, Health & Wellness Program, community involvement and company paid vacation and holidays.

Responsibilities

• Answer inbound service calls promptly and professionally in accordance with company standards and customer service expectations.
• Schedule, confirm, reschedule, and follow up on service appointments for multiple dealership locations.
• Respond to customer inquiries received through phone calls, emails, text messages, and online service requests.
• Assist customers with questions regarding maintenance, repairs, recalls, service campaigns, parts availability, and dealership processes.
• Coordinate with service advisors, parts departments, warranty administrators, and management to ensure accurate communication and appointment handling.
• Perform outbound follow-up calls regarding declined services, missed appointments, maintenance reminders, parts arrivals, and customer satisfaction.
• Work in a performance-driven environment while consistently meeting daily productivity, appointment-setting, outbound call, and customer communication goals.
• Manage high call volumes while maintaining professionalism, accuracy, and exceptional customer service standards.
• Support online and digital customers by converting inquiries into scheduled appointments.
• Maintain accurate customer records, appointment notes, and communication logs within dealership software systems.
• Address customer concerns professionally and elevate issues to management when necessary.
• Contribute to customer retention efforts by maintaining consistent follow-up practices that encourage repeat and referral business.
• Maintain confidentiality of customer, employee, and company information at all times.
• Stay informed on dealership procedures, manufacturer programs, service processes, and product updates.
• Support additional administrative and operational tasks as assigned by management.

Qualifications

• Automotive service experience is a plus, but not required.
• Previous customer service, call center, BDC, receptionist, administrative, or dealership experience preferred.
• Strong verbal communication skills with professional phone etiquette.
• Excellent customer service, relationship-building, and conflict-resolution abilities.
• Ability to multitask and manage high call volumes in a fast-paced environment.
• Strong organizational skills with attention to detail, follow-through, and time management.
• Ability to prioritize tasks and adapt in a performance-driven environment.
• Ability to consistently achieve daily KPI’s, including appointment-setting, outbound call volume, customer contact, and productivity goals.
• Basic computer proficiency, including Microsoft Office and dealership software systems.
• Ability to quickly learn dealership processes, service procedures, and scheduling platforms.
• Positive, team-oriented, and customer-focused attitude.
• Self-motivated, dependable, and able to work independently with minimal supervision.
• Professional appearance and strong work ethic.
• Previous phone sales, appointment setting, or internet lead management experience is a plus.
• Bilingual communication skills are a plus.