Service Appointment Coordinator

AutoNation Toyota Fort Myers; Fort Myers (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

AutoNation Toyota Fort Myers is seeking a service appointment coordinator to manage incoming service calls and schedule appointments for the Service Department.

Key responsibilities include collecting charges, ensuring proper communication within the team, and serving customers effectively. The ideal candidate should have a high school diploma and customer service experience.

Qualifications

• Required: High School Diploma or Equivalent.
• Preferred: 6-12 months previous work experience.
• Ability to read, write, and comprehend written instructions.

Responsibilities

• Receive incoming service calls and schedule appointments.
• Collect retail charges and provide change or receipt.
• Make service appointments if consultants are unavailable.

Skills

Customer service skills

Communication skills

Interpersonal skills

Education

High School Diploma or Equivalent

One year certificate from college or technical school

Job description

Position Overview

The service appointment coordinator receives all incoming service calls, establishes relationships with the customers and schedules appointments for the Service Department.

Day-to-Day Responsibilities

• Ask the customer qualifying questions to uncover needs and direct calls appropriately.
• Ensure that service consultants receive messages promptly.
• Make service appointments if service consultants are unavailable, route appointment information to the appropriate service consultant.
• Provide reporting to dealership management.
• Collect retail charges from the customer in cash, check or authorized charge account.
• Provide customers with the proper change and/or receipt.
• Properly process and document charge purchases according to the policies established by the Controller.
• Close all internal repair orders promptly and route to Billing Clerk for processing.
• File accounting copies of repair orders and parts tickets, file hard copies of repair orders in customer service files.

Requirements

• High School Diploma or Equivalent.
• One year certificate from college or technical school, or three to six months related experience and/or training, or equivalent combination of education and experience.
• Ability to read, write, add, subtract, divide and comprehend written instructions and information.
• 6-12 months previous work experience (preferred).
• Demonstrated customer service skills.
• Demonstrated communication and interpersonal skills.
• Previous industry experience (preferred).