BDC Representative

RK Auto Group; Virginia Beach (VA); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

401(k) and matching

Dental insurance

Health insurance

Vision insurance

Paid time off

On-the-job training

Opportunities for career growth

Job summary

A reputable automotive group in Virginia Beach is seeking a full-time Service BDC Representative. The role involves managing customer communications, scheduling service appointments, and ensuring a high-quality experience. Ideal candidates should have previous experience in customer service or call centers and strong communication skills. The position offers competitive compensation and benefits including health insurance and opportunities for career growth, with an emphasis on providing excellent customer support.

Qualifications

• Previous BDC, call center, or customer service experience preferred.
• Strong communication skills are essential.
• Comfortable working with CRM systems.

Responsibilities

• Manage inbound and outbound customer communications.
• Proactively schedule and confirm service appointments.
• Maintain detailed customer records in CRM.

Skills

Customer service

Communication

Phone etiquette

CRM systems

Positive attitude

Job description

Job Overview

The Service Business Development Center (BDC) Representative plays a critical role in supporting the service department by serving as the primary point of contact between the dealership and its customers. We are seeking motivated, professional, and customer focused Service BDC Representative to join our growing team. This position is responsible for managing inbound and outbound customer communications, proactively scheduling and confirming service appointments, and ensuring a consistent, high quality customer experience across all touch points.

Duties and Responsibilities

• Generate appointments.
• Adhere to attendance, punctuality, and workplace conduct standards.
• Maintain detailed and accurate customer records in CRM.
• Meet daily/weekly call and appointment goals.
• Uphold dealership professionalism, tone, and basic standards at all times.
• Follow up with customers via phone, text, and email.
• Manage high volume of inbound and outbound service calls.

Experience and Skills

• Previous BDC, call center, customer service, or dealership experience preferred.
• Strong communication and phone etiquette skills.
• Positive attitude with willingness to learn and grow.
• Comfortable working with CRM systems and basic computer programs.
• Ability to read and comprehend rules, regulations, policies, and procedures.

Benefits

• 401(k) and 401(k) matching.
• Dental insurance.
• Health insurance.
• Vision insurance.
• On-the-job training.
• Paid time off.
• Opportunities for career growth.

Offers of employment will be contingent on successful criminal background check and driving record search.

We offer competitive compensation, including benefits such as health insurance, paid time off, and opportunities for career growth. If you are passionate about providing excellent customer support and enjoy working in a fast-paced environment, we would love to hear from you.

Job Type: Full-time

Shift

• Day shift.
• On and Off Weekends.