Service Delivery Team Leader

integratedliving Australia Ltd; Lincoln (NE); Remote; USD 50,000 - 90,000; Full time

Job summary

Join a forward-thinking organization as a Service Delivery Team Leader, where you can lead a passionate team and make a real impact in the community. This role offers the flexibility of working from home while providing all necessary IT equipment. You will have the opportunity to foster team culture, support your colleagues through challenges, and celebrate achievements. With a strong focus on professional development and a commitment to diversity, this position allows you to grow your career while making a meaningful difference in people's lives. Embrace this chance to lead with purpose and inspire change!

Benefits

Tax benefits through salary packaging

Regular hours for work-life balance

Professional development opportunities

Employee award programs

Exclusive employee benefits & discounts

EAP support for wellness services

Qualifications

• Must have Certificate IV in Community Care or relevant leadership experience.
• Experience managing remote teams of at least 20 staff is required.

Responsibilities

• Lead recruitment and orientation campaigns for new team members.
• Monitor compliance and manage client feedback effectively.
• Facilitate professional development training for team members.

Skills

Leadership

Communication

Organizational Skills

Computer Skills

Team Management

Client Feedback Management

Education

Certificate IV in Community Care

Relevant Leadership Experience

Tools

TRACCS Client Database

Job description

We are growing our leadership team! - Work from Home! If you thrive on leading, motivating, supporting and developing others, this role is for you!

Overview

• Work from home - ideally located in the following regions: Brisbane/Caboolture, Melbourne, Gippsland/Ballarat, Orange, Dubbo, Armidale, Tamworth, Newcastle, Gosford & Illawarra
• Reduce your commute – work remotely from your home with all Information Technology equipment provided
• Fantastic opportunity to continue your career growth; step up and manage your own team
• Eligibility for Not-for-Profit salary packaging – increase your take home pay!

Why are we hiring?

It’s simple, we are growing our leadership team.

Are you ready to lead a dynamic, passionate team while making a difference in the community? We're on the lookout for a Service Delivery Team Leader to join our team. This is a great role to step into a leadership position with flexibility and variety!

What will I be doing?

As a Service Delivery Team Leader, no two days are ever the same. If you are someone who naturally assumes responsibility, takes pride in building team culture, has strong computer skills and can support others with the challenges of technology and change, then keep reading….

As our next Service Delivery Team Leader, you can expect to be:

• Contributing to ongoing recruitment and orientation campaigns
• Undertaking regular team/individual check-ins
• Preparing and chairing team meetings
• Upskilling teams through regular professional development training and communicating procedural changes
• Approving timesheets and leave
• Providing regular and tailored feedback to team members, including developing individualised performance development plans
• Monitoring a range of compliances (learning, policy, certificates and licences)
• Reviewing and managing client feedback and reporting through to management
• Participating and contributing to workshops, projects and monthly meetings
• Identifying opportunities for service improvement, championing innovation and change within the organisation
• Celebrating achievements and the great work done by the team
• May be required to travel to Newcastle office or Singleton to facilitate in field meetings with Support Workers from time to time

What do I need?

• Certificate IV qualification in a relevant Community Care field or relevant leadership experience in the sector
• Previous experience managing and leading remote teams (min 20 staff)
• Demonstrated ability to communicate with a diverse audience and bring out the best in others
• Good organisational skills and ability to prioritise your workload in a changing work environment
• Strong computer and mobile technology skills
• Experience using TRACCS client database would be advantageous
• Ability to work autonomously
• Current Drivers licence
• Current and satisfactory police check

Benefits for you

We offer a growing range of benefits including:

• Tax benefits through salary packaging options as a not-for-profit organisation
• Regular hours to suit your work-life balance
• Professional development, employee award programs and career progression opportunities
• A career with purpose - the opportunity to make a real difference in the community and our client’s lives
• A safe and healthy workplace culture which promotes diversity and mutual respect
• Exclusive employee benefits & discounts with health and financial providers
• EAP support with 'no cost' access to wellness services

For more information, please click here for a copy of the position description.

integratedlivingAustralia values diversity and promotes understanding and inclusion of all people organisation wide.

Our workforce proudly reflects the local communities we live and work in and we actively encourage all applications.

We are a 2024 Circle Back Initiative Employer - we commit to respond to every applicant.

Careers with Us, Volunteer or Partner with Us.

Do something meaningful for others, for yourself and for your community. Be challenged and rewarded, while helping people who need care and support, to remain in their own homes. Every day is different, and your customers will amaze you, shock you and most of all inspire you. Be part of an organisation that fosters flexibility, values support, and keeps people connected.

Have more than a career: progress with purpose.

integratedliving collects personal information as part of our recruitment and selection process. integratedliving will retain your details for future employment opportunities until such time as you elect not to have your information stored.

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