Field Service Team Leader

ABB Inc.; Des Moines (IA); Remote; USD 79,000 - 149,000; Full time

Job summary

Join a forward-thinking company as a Field Service Team Leader, where you will supervise a team of service engineers and technicians. This role emphasizes customer focus and operational excellence, ensuring high-quality service delivery and adherence to safety protocols. You will be responsible for driving process improvements and managing client relationships in a dynamic environment. With a commitment to diversity and inclusion, this innovative firm offers a collaborative atmosphere where your contributions will make a significant impact on sustainable solutions in the electrification sector.

Qualifications

• 6+ years experience in critical power systems, with 2+ years in leadership.
• Strong technical knowledge of UPS, generators, PDUs, and batteries.

Responsibilities

• Supervise service engineers, ensuring timely service delivery.
• Drive service achievements through resource planning and standard procedures.

Skills

Team Management

Customer Relationship Management

Technical Knowledge of UPS

Project Management

Process Improvement

Education

Bachelor's Degree in Electrical or Mechanical Engineering

Associates Degree

Tools

UPS Systems

Generators

PDUs

Batteries

Job description

Field Service Team Leader

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.

Your role and responsibilities

In this role, you will supervise a team of service engineers and technicians, ensuring timely and high-quality delivery of service offerings, solutions, and projects to customers. You will contribute to the execution of service strategy and growth by focusing on cost-effective service delivery and adherence to guidelines. You will also drive service achievements through resource planning, allocation, and implementation of standard procedures and safety protocols.

The work model for this role is: remote #LI-remote

This role contributes to the Electrification Smart Power division in the Central region.

You will be mainly accountable for:

1. Ensuring customer focus, urgency, and care in your area, building sustainable relationships for growth, satisfaction, and retention.
2. Driving process and practice development based on customer feedback (Net Promoter Score) to improve customer experience.
3. Allocating, driving, and monitoring work based on order content, delivery time, competencies, and workload.
4. Managing a team of service professionals, guiding their development, and ensuring effective organization within your responsibility area.

Our team dynamics

You will join a talented team where you can thrive.

Qualifications for the role

• Bachelor's degree in Electrical or Mechanical Engineering, or a related field with 6+ years of experience; or Associates Degree with 8+ years; or 10+ years of equivalent work/military experience. Minimum of 5 years in critical power systems, with at least 2 years in a leadership role.
• Strong technical knowledge of UPS, generators, PDUs, and batteries.
• Proven ability to manage teams, projects, and client relationships effectively.
• Knowledge of industry standards (e.g., NFPA, ANSI, OSHA).
• Certifications such as NETA, IEEE, or manufacturer-specific certifications; experience in mission-critical environments preferred.
• Combination of office work and field visits, with approximately 50-60% travel required.
• Work authorization to work for ABB in the US.

More about us

ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure, and commercial buildings. Our technical teams work closely with industry partners, delivering advanced solutions supporting growth, energy transition, and sustainability. Our portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices. Our Power Protection unit supports the world's largest data centers with advanced energy-efficient UPS solutions. The ABB Ability Energy Manager platform helps organizations save energy and reduce CO2 emissions.

We value diversity. Apply today for your next career step within ABB and visit www.abb.com to learn more about our solutions worldwide. #MyABBStory

We look forward to your application. For more about ABB, visit our website.

ABB is an Equal Opportunity Employer encouraging diversity. All qualified applicants will receive consideration regardless of race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, or veteran status. For your rights as an applicant, visit:
EEOC Rights and DOL Pay Transparency.

Applicants may request to review the Affirmative Action Plan of an ABB facility by contacting HR at 1-888-694-7762. Reasonable accommodations are available for individuals with disabilities. Contact ABB HR at 1-888-694-7762 or [e-mail].

While base salary depends on qualifications and experience, the position pays between $79,800 and $148,200 annually.