Service Delivery Manager

Jobtailor; Massachusetts; On-site; USD 110,000 - 170,000; Full time

Job summary

Jobtailor in Massachusetts seeks a seasoned B2B Service Delivery Manager to oversee day-to-day execution for large enterprise clients. You will ensure delivery performance aligns with financial and operational standards and manage deployment and activation of telecom products and services.

You will lead cross-functional teams, identify and mitigate execution risks, collaborate with vendors and customer stakeholders, and drive continuous improvement through structured delivery practices and

Qualifications

• Bachelor's Degree in Business Administration, Information Technology, Telecommunications, or related field (Required).
• Master's Degree in Business Administration, Project Management, or related field (Preferred).
• 4-7 years managing complex B2B service delivery projects for large enterprise customers (Required).
• 4-7 years leading cross-functional teams and collaborating with internal stakeholders, vendors, and customers (Required).
• 2-4 years identifying, assessing, and escalating operational risks in service delivery environments (Required).
• Ability to plan, coordinate, and execute complex B2B service deliveries.
• Comprehensive understanding of wireless and telecom industry products, technologies, and service delivery processes.
• Strong communication and documentation skills; ability to work with diverse stakeholders.

Responsibilities

• Oversee day-to-day execution of complex B2B service deliveries for large customers.
• Ensure delivery performance meets critical financial and operational standards.
• Manage deployment and activation of telecommunications products and services.
• Maintain delivery control through disciplined coordination and proactive risk management.
• Identify and elevate execution risks to safeguard service stability and customer confidence.
• Collaborate with internal teams, vendors, and customer stakeholders.
• Ensure seamless execution and transition to support teams.
• Implement structured delivery practices to contribute to reliable service and operational excellence.
• Monitor and report on key delivery metrics.
• Support continuous improvement initiatives by analyzing delivery outcomes and recommending process enhancements.

Skills

Cross-Functional Team Leadership

Risk Management

Performance Metrics Monitoring

Strong Communication Skills

Collaboration

Proactive Problem Solving

Education

Bachelor's Degree

Master's Degree (Preferred)

Tools

Project Management

Delivery Coordination

Process Optimization

Job description

• Oversee the day-to-day execution of complex B2B service deliveries for large customers
• Ensure delivery performance meets critical financial and operational standards
• Manage deployment and activation of telecommunications products and services
• Maintain delivery control through disciplined coordination and proactive risk management
• Identify and elevate execution risks to safeguard service stability and customer confidence
• Collaborate with internal teams, vendors, and customer stakeholders
• Ensure seamless execution and transition to support teams
• Implement structured delivery practices to contribute to reliable service and operational excellence
• Monitor and report on key delivery metrics
• Support continuous improvement initiatives by analyzing delivery outcomes and recommending process enhancements

Requirements

• Bachelor's Degree Business Administration, Information Technology, Telecommunications, or Related Field (Required)
• Master's/Advanced Degree Business Administration, Project Management, or Related Field (Preferred)
• 4-7 years managing complex B2B service delivery projects for large enterprise customers, including deployment and activation of telecommunications products and services (Required)
• 4-7 years leading cross-functional teams and collaborating with internal stakeholders, vendors, and customers to ensure seamless service execution and transition (Required)
• 2-4 years identifying, assessing, and escalating operational risks in service delivery environments to maintain service stability and customer confidence (Required)
• Ability to plan, coordinate, and execute complex B2B service deliveries
• Comprehensive understanding of wireless and telecom industry products, technologies, and service delivery processes
• Skill in proactively identifying, assessing, and escalating execution risks
• Ability to collaborate with internal teams, vendors, and customer stakeholders
• Strong verbal and written communication skills
• Ability to maintain control of delivery processes through disciplined coordination and thorough documentation
• Capacity to apply structured delivery practices and strategic approaches
• Skill in identifying opportunities to enhance service delivery practices and operational efficiency
• At least 18 years of age
• Legally authorized to work in the United States
• Travel is not required
• Not a DOT regulated position
• Not a safety sensitive position

Core Competencies

Demonstrates expertise in managing complex B2B service delivery projects, ensuring operational excellence and customer satisfaction through effective risk management and collaboration with cross-functional teams. Proficient in telecommunications products and service delivery processes, with a focus on continuous improvement and performance monitoring.

Highest-signal resume keywords

• B2B Service Delivery Management
• Telecommunications Products Deployment
• Risk Management
• Cross-Functional Team Leadership
• Performance Metrics Monitoring

ATS Optimization Keywords

Hard Skills

• Project Management
• Service Delivery Processes
• Operational Risk Assessment
• Delivery Coordination
• Process Enhancement

Soft Skills

• Strong Communication Skills
• Collaboration
• Proactive Problem Solving

Certifications & Qualifications

• Bachelor's Degree
• Master's Degree (Preferred)

Industry Keywords

• Telecommunications
• B2B Services
• Service Stability
• Operational Excellence
• Customer Confidence