Lead Product Management – Development

Jobtailor; Dallas (TX); On-site; USD 110,000 - 140,000; Full time

Job summary

Jobtailor is seeking a Program Manager to oversee large-scale customer, campaign, and operational initiatives across cross-functional teams in a dynamic environment.

The role focuses on translating complex data into actionable business insights, managing multiple workstreams, and delivering measurable outcomes for customers and operations. Collaboration with Tech, Data, and Marketing teams is essential.

Qualifications

• 5+ years managing large-scale programs with multiple stakeholders.
• Strong analytical skills translating data into insights and actions.
• Ability to identify trends, risks, and opportunities in large datasets.
• Excellent organizational skills across multiple workstreams.
• Experience analyzing performance and customer data for outcomes.
• Familiarity with wireline products and service transformations.

Responsibilities

• Maintain complex customer inventories, campaign portfolios, and execution plans
• Monitor performance, identify risks, and drive actions to support operational readiness and successful outcomes
• Evaluate customer, operational, and campaign data to identify trends, opportunities, and risks
• Translate data insights into actionable recommendations supporting strategic decision-making
• Partner with Technology, Data Engineering, and Analytics teams to define requirements
• Support development of tools, reporting capabilities, and automation solutions improving execution and data management
• Collaborate with Product, PMO, Marketing, and Data teams to align priorities and resolve issues
• Gather customer and operational feedback to improve processes, execution strategies, and customer outcomes

Skills

Power BI

Tableau

SQL

Databricks

Data Analysis

Campaign Management

Operational Readiness

Customer Lifecycle Management

Stakeholder Management

Cross-functional Collaboration

Education

Bachelor’s degree desirable

Tools

Power BI

Tableau

SQL

Databricks

Job description

• Maintain complex customer inventories, campaign portfolios, and execution plans
• Monitor performance, identify risks, and drive actions to support operational readiness and successful outcomes
• Evaluate customer, operational, and campaign data to identify trends, opportunities, and risks
• Translate data insights into actionable recommendations supporting strategic decision-making
• Partner with Technology, Data Engineering, and Analytics teams to define requirements
• Support development of tools, reporting capabilities, and automation solutions improving execution and data management
• Collaborate with Product, PMO, Marketing, and Data teams to align priorities and resolve issues
• Gather customer and operational feedback to improve processes, execution strategies, and customer outcomes

Requirements

• 5+ years of experience managing large-scale programs, projects, or business initiatives involving multiple stakeholders, dependencies, and operational processes
• Strong analytical skills with the ability to translate complex data into business insights, strategic recommendations, and operational actions
• Demonstrated ability to identify trends, risks, dependencies, and opportunities within large and complex datasets
• Exceptional organizational skills with experience managing large customer inventories, multiple workstreams, and competing priorities
• Experience analyzing business performance and customer data to develop insights, recommendations, and measurable business outcomes
• Knowledge of Wireline products, customer lifecycle management, service migrations, or transformation programs
• Experience in Care, AFO, operational support, service delivery, or customer-facing organizations
• Experience working with large customer datasets, campaign management processes, or operational reporting environments
• Familiarity with Power BI, Tableau, SQL, Databricks, or similar analytical platforms
• Bachelor’s degree (BS/BA) desired
• 5+ years of related experience

Core Competencies

Demonstrates strong analytical skills to translate complex data into actionable business insights and strategic recommendations. Proven experience in managing large-scale programs and customer inventories while collaborating with cross-functional teams to enhance operational readiness and customer outcomes.

Highest-signal resume keywords

• 5+ Years Experience Managing Large-Scale Programs
• Strong Analytical Skills
• Experience Analyzing Business Performance
• Familiarity With Power BI
• Knowledge Of Wireline Products

ATS Optimization Keywords

Hard Skills

• Data Analysis
• Trend Identification
• Operational Readiness
• Campaign Management
• Customer Lifecycle Management

Soft Skills

• Exceptional Organizational Skills
• Collaboration
• Strategic Decision-Making

Industry Keywords

• Service Migrations
• Transformation Programs
• Operational Support
• Customer-Facing Organizations

Tools & Technologies

• Power BI
• Tableau
• SQL
• Databricks