Services Product Manager – Private Cloud

Jobtailor; Colorado; On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Job summary

Jobtailor seeks a Senior Service Business Manager to lead portfolio planning and lifecycle-wide service initiatives in the IT services domain. You will shape product support and solution strategies, align with pricing, delivery, and sales processes, and represent services on core teams.

You will drive cross-region collaboration, develop scalable processes, and manage revenue and margins across multiple solutions, delivering measurable value from IT investments.

Qualifications

• Mastery of service business management and related disciplines.
• Strong understanding of IT services market and portfolio management.
• Proven ability to lead cross-functional teams and complex programs.

Responsibilities

• Lead and develop product support or solution portfolio planning across the entire lifecycle
• Ensure conformance to pricing strategies, end-to-end service delivery, sales readiness, and related processes
• Represent services on product or solution portfolio core teams
• Provide service requirements during product development stages and phases
• Support product warranty analysis, cost analysis, and service product marketing content/collateral
• Perform business analysis, identify root causes, and develop recommendations and solutions for business improvements
• Work across regions, geographies, and worldwide teams to develop or implement new or enhanced services, solutions, and programs
• Develop associated processes to meet emerging customer and market needs and drive profitable growth
• Manage revenue and margin contribution for multiple solutions or services
• Lead development and execution of the business vision to help customers transform their businesses and derive measurable value from IT investments
• Lead complex cross-functional activities with significant impact on the services business
• Mentor and guide peers and lower-level employees

Skills

Service Business Management

Solution Architecting

Business Planning

Project Management

Change Management

Leadership

Negotiation

Influencing

Presentation

Report Design

Cost Analysis

Revenue Management

Market Needs Assessment

Technical Knowledge

Team Leadership

Job description

• Lead and develop product support or solution portfolio planning across the entire lifecycle
• Ensure conformance to pricing strategies, end-to-end service delivery, sales readiness, and related processes
• Represent services on product or solution portfolio core teams
• Provide service requirements during product development stages and phases
• Support product warranty analysis, cost analysis, and service product marketing content/collateral
• Perform business analysis, identify root causes, and develop recommendations and solutions for business improvements
• Work across regions, geographies, and worldwide teams to develop or implement new or enhanced services, solutions, and programs
• Develop associated processes to meet emerging customer and market needs and drive profitable growth
• Manage revenue and margin contribution for multiple solutions or services
• Lead development and execution of the business vision to help customers transform their businesses and derive measurable value from IT investments
• Lead complex cross-functional activities with significant impact on the services business
• Mentor and guide peers and lower-level employees

Requirements

• Typically 12+ years to demonstrate mastery of Service Business Management
• Advanced experience in several related disciplines, including delivery, solution architecting, or business planning
• High knowledge of the IT and services industry
• In-depth knowledge of company organization and policies, service offerings, end-to-end processes, tools, and routes to market
• Unique mastery and recognized authority in the area of responsibility
• Solid technical and state-of-the-art functional or business knowledge
• Highly developed problem-solving abilities
• Ability to lead and inspire teams, develop relationships across organizations, and accomplish goals under pressure
• Strong independent judgment
• Ability to design reports correctly and interpret their output
• Highly developed project/program management and change management skills
• Solid understanding of business planning methods and business acumen
• Excellent presentation skills
• Highly developed negotiation and influencing skills

Core Competencies

Demonstrates mastery in Service Business Management with advanced skills in solution architecting, business planning, and project management. Capable of leading cross-functional teams to drive profitable growth and deliver measurable value from IT investments.

Highest-signal resume keywords

• Service Business Management
• Solution Architecting
• Business Planning
• Project Management
• Change Management

ATS Optimization Keywords

Hard Skills

• Business Analysis
• Cost Analysis
• Service Delivery
• Revenue Management
• Market Needs Assessment
• Technical Knowledge
• Report Design
• Problem-Solving

Soft Skills

• Leadership
• Negotiation
• Influencing
• Presentation
• Relationship Building

Industry Keywords

• IT Industry
• Service Offerings
• End-to-End Processes
• Sales Readiness
• Portfolio Management