Service Delivery Lead — Hybrid, Flexible Growth

Thomson Reuters; Los Angeles (CA); Hybrid; USD 74,000 - 138,000; Full time

Benefits offered by this job

Flexible work arrangements

Mental Health Days

Headspace app

Retirement savings

Tuition reimbursement

Employee incentive programs

ESG initiatives

Volunteer days

Job summary

Thomson Reuters is seeking a Service Delivery Manager to lead client engagements on West Coast hours. You will manage production support, ensure SLA delivery, and nurture relationships with clients and partners while aligning services with product offerings.

The role emphasizes cross-functional collaboration, rigorous focus on customer satisfaction, and the ability to work in a hybrid environment with flexible policies and strong benefits.

Qualifications

• Bachelor's degree in a related field.
• 2+ years' experience in a service delivery management role.
• Ability to interact professionally with executives, managers, and subject matter experts and facilitate consensus.
• Knowledge in service delivery management, business operations, and customer service.
• Highly organized with strong problem solving, troubleshooting, prioritization, time management, risk management, escalation, and analytical skills.
• Ability to work with virtual teams to deliver service.
• Capable of working in a fast-paced, independent environment.
• Ability to work effectively under pressure and communicate complex information clearly.

Responsibilities

• Manages the support and consulting services engagement with assigned clients using C-Track solutions in production.
• Execute, manage, and deliver on service level agreements with assigned client(s).
• Build and maintain effective internal and external relationships, including with third-party partners.
• Balance client advocacy with business goals to deliver value.
• Be accountable for customer satisfaction within assigned client(s).
• Monitor satisfaction and respond to requests or problems quickly.
• Develop understanding of product offerings and alignment with customer requirements.
• Coordinate with test/validation groups to identify issues in services and software.

Skills

Stakeholder interaction

Virtual collaboration

Problem solving

Time management

Work under pressure

Clear communication

Education

Bachelor's degree in related field

Job description

Thomson Reuters is seeking a Service Delivery Manager to lead client engagements on West Coast hours. You will manage production support, ensure SLA delivery, and nurture relationships with clients and partners while aligning services with product offerings.

The role emphasizes cross-functional collaboration, rigorous focus on customer satisfaction, and the ability to work in a hybrid environment with flexible policies and strong benefits.