Dispatch Coordinator: Tech Scheduling & Updates

Climate Pros, LLC; Honolulu (HI); Vor Ort; USD 30.000 - 39.000; Vollzeit

Zusammenfassung

Climate Pros, LLC is seeking a Dispatch Coordinator to manage daily schedules for Service Technicians, handle incoming service calls, dispatch techs, and keep customers and partners informed about lead times and dispatch plans.

You will maintain dispatch boards, coordinate with Service, Account and Purchasing teams, forecast workload 2-3 days out, and uphold high standards of clear, concise communication to deliver cost- and time-efficient service.

Qualifikationen

• Excellent oral and written communication skills.
• Ability to multitask under pressure.
• Experience managing and prioritizing multiple projects.
• Strong organizational skills.
• Geographical knowledge of service area or map reading skills.
• Experience with FM Facility Maintenance.
• Knowledge of industry is recommended but not required.
• Self-sufficient and able to work with little direct supervision.
• High School Diploma/GED.
• 3-5 years of dispatch experience.
• Computer knowledge: MS Office (Word, Excel, Outlook).

Aufgaben

• Handle the dispatch process from initial service call to completion.
• Take incoming customer calls and schedule/coordinate all service calls as they are received.
• Dispatch Service Technicians for each call.
• Monitor technician's progress while on call and adjust dispatches as necessary.
• Respond to all messages left overnight.
• Document all activity and keep internal partners updated including the Service, Account, and Purchasing Teams, as well as department managers.
• Create dispatch tickets for all service calls.
• Debrief Service Technicians after completion of each call.
• Maintain the dispatch board(s)/schedule.
• Forecast workload for 2 -- 3 days out.
• Maintain "On-Call" schedules for Service Technicians.
• Plan, schedule and manage customer's preventative maintenance and work orders by priority.
• Regularly reviews work order backlog.
• Monitor and maintain work order network.
• Dispatch and coordinate company driver deliveries and equipment to site or technicians.
• Perform other related duties as required and assigned.

Kenntnisse

Clear communication

Multitasking under pressure

Project management

Organizational skills

Map reading

FM Maintenance

Industry knowledge

Independence

Dispatch experience

Ausbildung

High School Diploma / GED

Tools

MS Office Suite (Word, Excel, Outlook)

Jobbeschreibung

Climate Pros, LLC is seeking a Dispatch Coordinator to manage daily schedules for Service Technicians, handle incoming service calls, dispatch techs, and keep customers and partners informed about lead times and dispatch plans.

You will maintain dispatch boards, coordinate with Service, Account and Purchasing teams, forecast workload 2-3 days out, and uphold high standards of clear, concise communication to deliver cost- and time-efficient service.