Service Delivery Coordinator: Lifelines When It Matters

BAYCOM INC; Green Bay (WI); On-site; USD 43,000 - 60,000; Full time

Job summary

BAYCOM INC in Green Bay, WI is seeking a Customer Service Coordinator to manage service activities from start to finish and maintain clear communication with customers and internal teams. This role supports scheduling, service delivery, and documentation while upholding BAYCOM's customer experience standards.

The position emphasizes coordination across technicians, service managers, and other departments to ensure timely completion and accurate records, with a focus on proactive issue resolution

Qualifications

• Experience in customer service or service coordination.
• Ability to manage multiple priorities and deadlines.
• Strong communication across customers, technicians, and teams.
• ERP/CRM experience preferred.
• Advanced Excel or planning tools preferred.

Responsibilities

• Own customer service coordination from initiation to completion.
• Track issues, commitments, and actions; ensure deadlines.
• Coordinate cross-functional execution with customers, technicians, and internal teams.
• Ensure scheduling and dispatch readiness with required information.
• Support small service installations and documentation.
• Monitor service health and customer risk trends.
• Maintain accurate ERP/CRM records and closeout documentation.

Skills

Customer service

Communication

Multitasking

Ownership

Cross-functional

ERP/CRM

Excel

Job description

BAYCOM INC in Green Bay, WI is seeking a Customer Service Coordinator to manage service activities from start to finish and maintain clear communication with customers and internal teams. This role supports scheduling, service delivery, and documentation while upholding BAYCOM's customer experience standards.

The position emphasizes coordination across technicians, service managers, and other departments to ensure timely completion and accurate records, with a focus on proactive issue resolution