Customer Service Coordinator

BAYCOM INC; Green Bay (WI); On-site; USD 43,000 - 60,000; Full time

Job summary

BAYCOM INC in Green Bay, WI is seeking a Customer Service Coordinator to manage service activities from start to finish and maintain clear communication with customers and internal teams. This role supports scheduling, service delivery, and documentation while upholding BAYCOM's customer experience standards.

The position emphasizes coordination across technicians, service managers, and other departments to ensure timely completion and accurate records, with a focus on proactive issue resolution

Qualifications

• Experience in customer service or service coordination.
• Ability to manage multiple priorities and deadlines.
• Strong communication across customers, technicians, and teams.
• ERP/CRM experience preferred.
• Advanced Excel or planning tools preferred.

Responsibilities

• Own customer service coordination from initiation to completion.
• Track issues, commitments, and actions; ensure deadlines.
• Coordinate cross-functional execution with customers, technicians, and internal teams.
• Ensure scheduling and dispatch readiness with required information.
• Support small service installations and documentation.
• Monitor service health and customer risk trends.
• Maintain accurate ERP/CRM records and closeout documentation.

Skills

Customer service

Communication

Multitasking

Ownership

Cross-functional

ERP/CRM

Excel

Job description

Description

Join the BAYCOM Team!

BAYCOM provides best-in-class video, voice, and data technologies that connect and protect communities and organizations. Our employees are passionate, our company is growing, and we are proud to be 100% employee-owned. If you're looking for a culture built on integrity, innovation, and ownership - this is the place for you.

We're seeking a Customer Service Coordinator to join our growing team in Green Bay, WI and help take BAYCOM's technology further.

Who We Are

BAYCOM is a leading provider of mission-critical communication and security solutions serving a wide range of industries, including manufacturing, education, transportation, construction, and utilities.

As a 100% employee-owned affiliate of OwnersEdge, an ESOP (Employee Stock Ownership Plan) holding company, BAYCOM is part of a portfolio of sustainable, Midwest-based businesses committed to driving growth, creating value, and supporting our employee-owners and communities.

We're proud to be one of the five largest Motorola and Panasonic dealers in North America - offering unmatched technology backed by a team of expert engineers and service professionals.

What You'll Do

As a Customer Service Coordinator, you will coordinate service activities from start to finish, ensuring timely execution, clear customer communication, and issue resolution. You will work cross-functionally to support scheduling, service delivery, and accurate documentation while maintaining a strong customer experience.

Key Responsibilities:

• Own Customer Service Coordination - Coordinate non-project service activity from initiation through completion, ensuring work progresses timely and customers receive appropriate communication.
• Drive Issue Resolution & Accountability - Track open service issues, customer commitments, and action items; ensure ownership and deadlines are clear and drive items to completion.
• Coordinate Cross-Functional Execution - Serve as a central point of coordination between customers, technicians, service managers, scheduling, purchasing, engineering, sales, and other internal teams.
• Ensure Scheduling & Dispatch Readiness - Confirm technicians have the necessary information, equipment, documentation, site access, and customer requirements before work is scheduled or dispatched.
• Coordinate Small Service Installations - Support smaller installation service work that do not require dedicated Project Management, including procurement, demand for scheduling, customer communication, execution tracking, and closeout.
• Monitor Customer & Service Health - Review service activity, aging tickets, recurring issues, equipment concerns, and preventative maintenance trends to identify customer risks and proactively elevate concerns.
• Maintain Accurate Systems & Documentation - Ensure ERP, CRM, and service management records, statuses, notes, customer communications, and closeout documentation are accurate and current.

If you're ready to represent industry-leading technology and help deliver lifelines in the moments that matter, we'd love to hear from you.

BAYCOM is 100% Employee-Owned
We are an Equal Opportunity Employer, including Veterans and Individuals with Disabilities.

What You Bring

• Commitment to delivering positive customer experience and proactively addressing concerns.
• Ability to manage multiple priorities, deadlines, and action items while driving work to completion.
• Strong professional communication skills with customers, technicians, internal teams, and leadership.
• Takes ownership of issues and follows through to resolution across departments.
• Ability to identify obstacles, coordinate resources, and develop practical solutions.
• Works effectively across departments to achieve customer and operational goals
• Advanced Excel or planning tool proficiency preferred.
• Experience in customer service, service coordination, operations, project coordination, dispatch, or a related field; ERP/CRM experience preferred.