Customer Service Coordinator

Baycom; Green Bay (WI); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Employee-owned

Equal opportunity employer

Job summary

BAYCOM located in Green Bay, WI, seeks a Customer Service Coordinator to manage service activities end-to-end, ensuring timely communication and accurate documentation. You will work cross-functionally with technicians, service managers, scheduling, purchasing, engineering, and sales to deliver outstanding customer experiences.

This role emphasizes ownership, proactive issue resolution, and precise record-keeping in ERP and CRM systems.

Qualifications

• Commitment to delivering positive customer experience.
• Ability to manage multiple priorities and deadlines.
• Strong professional communication with customers and teams.
• Ownership of issues and follow-through to resolution.
• Ability to identify obstacles and develop practical solutions.
• Works well across departments to meet goals.

Responsibilities

• Own Customer Service Coordination from initiation to completion.
• Drive issue resolution and accountability with clear ownership.
• Coordinate cross-functional execution between customers, technicians, and internal teams.
• Ensure scheduling and dispatch readiness with proper information.
• Support small service installations and related procurement.
• Monitor service health, aging tickets, and recurring issues.
• Maintain accurate ERP, CRM, and service records.

Skills

Customer service

Multitasking

Communication

Ownership

Cross-functional teamwork

Problem solving

Excel proficiency

Tools

ERP/CRM systems

Job description

Description

Join the BAYCOM Team!

BAYCOM provides best-in-class video, voice, and data technologies that connect and protect communities and organizations. Our employees are passionate, our company is growing, and we are proud to be 100% employee-owned. If you're looking for a culture built on integrity, innovation, and ownership - this is the place for you.

We're seeking a Customer Service Coordinator to join our growing team in Green Bay, WI and help take BAYCOM's technology further.

Who We Are

BAYCOM is a leading provider of mission-critical communication and security solutions serving a wide range of industries, including manufacturing, education, transportation, construction, and utilities.

As a 100% employee-owned affiliate of OwnersEdge, an ESOP (Employee Stock Ownership Plan) holding company, BAYCOM is part of a portfolio of sustainable, Midwest-based businesses committed to driving growth, creating value, and supporting our employee-owners and communities.

We're proud to be one of the five largest Motorola and Panasonic dealers in North America - offering unmatched technology backed by a team of expert engineers and service professionals.

What You'll Do

As a Customer Service Coordinator, you will coordinate service activities from start to finish, ensuring timely execution, clear customer communication, and issue resolution. You will work cross-functionally to support scheduling, service delivery, and accurate documentation while maintaining a strong customer experience.

Key Responsibilities:

• Own Customer Service Coordination - Coordinate non-project service activity from initiation through completion, ensuring work progresses timely and customers receive appropriate communication.
• Drive Issue Resolution & Accountability - Track open service issues, customer commitments, and action items; ensure ownership and deadlines are clear and drive items to completion.
• Coordinate Cross-Functional Execution - Serve as a central point of coordination between customers, technicians, service managers, scheduling, purchasing, engineering, sales, and other internal teams.
• Ensure Scheduling & Dispatch Readiness - Confirm technicians have the necessary information, equipment, documentation, site access, and customer requirements before work is scheduled or dispatched.
• Coordinate Small Service Installations - Support smaller installation service work that do not require dedicated Project Management, including procurement, demand for scheduling, customer communication, execution tracking, and closeout.
• Monitor Customer & Service Health - Review service activity, aging tickets, recurring issues, equipment concerns, and preventative maintenance trends to identify customer risks and proactively elevate concerns.
• Maintain Accurate Systems & Documentation - Ensure ERP, CRM, and service management records, statuses, notes, customer communications, and closeout documentation are accurate and current.

If you're ready to represent industry-leading technology and help deliver lifelines in the moments that matter, we'd love to hear from you.

BAYCOM is 100% Employee-Owned
We are an Equal Opportunity Employer, including Veterans and Individuals with Disabilities.

Requirements

What You Bring

• Commitment to delivering positive customer experience and proactively addressing concerns.
• Ability to manage multiple priorities, deadlines, and action items while driving work to completion.
• Strong professional communication skills with customers, technicians, internal teams, and leadership.
• Takes ownership of issues and follows through to resolution across departments.
• Ability to identify obstacles, coordinate resources, and develop practical solutions.
• Works effectively across departments to achieve customer and operational goals
• Advanced Excel or planning tool proficiency preferred.
• Experience in customer service, service coordination, operations, project coordination, dispatch, or a related field; ERP/CRM experience preferred.