Service Delivery Coordinator - Fire & Security

RapidFire Safety & Security; San Francisco (CA); On-site; USD 44,000 - 51,000; Full time

Job summary

RapidFire Safety & Security is seeking a Service Coordinator to work closely with customers, service technicians, and internal teams to ensure timely and efficient delivery of services.

You will respond to inquiries, schedule appointments, allocate technicians, and coordinate with internal and external partners to meet customer needs and deadlines. A strong service mindset and US work eligibility are required.

Qualifications

• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to work under pressure and meet tight deadlines.
• High school diploma or equivalent; NICET certification or an associate degree is a plus.
• Proven experience in a similar role, preferably in a service-oriented industry.
• Proficiency in using computer software and databases.
• Knowledge of service management software or CRM systems is preferred.
• Must be legally authorized to work in the United States.

Responsibilities

• Respond to customer inquiries and requests for service by phone, email, or in-person.
• Provide prompt and accurate information on service options, pricing, and scheduling.
• Coordinate and schedule service appointments based on customer preferences and technician availability.
• Ensure appointments are allocated properly and technicians are informed of job requirements.
• Assign service technicians to jobs based on skillset, availability, and location.
• Communicate job details, directions, and any customer requirements to technicians.
• Track progress of service jobs and ensure completion within the agreed timeframe.
• Follow up with technicians and customers to address issues during the job.
• Maintain accurate records of customer interactions, service requests, and job details.
• Resolve customer complaints in a timely and satisfactory manner.
• Collaborate with internal teams to provide comprehensive solutions.
• Liaise with suppliers and vendors to ensure availability of parts and materials.
• Coordinate with external providers to ensure seamless service delivery.
• Identify areas for improvement in service delivery processes and suggest solutions.
• Participate in meetings and training to stay updated on products, technologies, and trends.

Skills

Communication skills

Organization

Multitasking

Service industry experience

CRM software

Computer software

Work authorization (US)

Education

High school diploma or equivalent

NICET certification

Associate degree

Tools

CRM systems

Job description

RapidFire Safety & Security is seeking a Service Coordinator to work closely with customers, service technicians, and internal teams to ensure timely and efficient delivery of services.

You will respond to inquiries, schedule appointments, allocate technicians, and coordinate with internal and external partners to meet customer needs and deadlines. A strong service mindset and US work eligibility are required.