Service Coordinator I — Fire & Security Solutions

Pavion Corp; Lee's Summit (MO); On-site; USD 28,000 - 34,000; Full time

Job summary

Pavion Corp in Missouri is seeking a Service Coordinator I to join our security business unit. You will manage intake, scheduling, quotes, parts, and coordination with field teams to keep work orders moving.

The role emphasizes customer communication, timely updates in the service portal, and proactive follow-up to ensure satisfaction. A high school diploma and proficiency with Microsoft Office are required; travel up to 20% may be necessary.

Qualifications

• High school diploma required.
• Proficient in Microsoft Office Suite (Excel, Access, Word, PowerPoint, Outlook).
• Able to multi-task and meet deadlines.
• Able to travel up to 20%.
• Strong organizational and time-management skills.
• Able to coordinate multiple customer needs across departments.

Responsibilities

• Handle intake, scheduling, service quotes, parts ordering, and tech coordination.
• Manage incoming service requests via phone, email, or portal to create and dispatch work orders.
• Provide updates in the service portal and respond to product knowledge requests.
• Track open service calls and perform after-service follow-up to ensure satisfaction.
• Coordinate with field teams and subcontractors to meet staffing and on-time goals.
• Ensures work orders are completed and invoiced timely; support billing readiness.

Skills

Microsoft Office

Time management

Multi-tasking

Organizational skills

Customer coordination

Travel readiness

Education

High school diploma

Associate's degree in business management, personnel management, project management or related

Tools

Microsoft Office Suite

Job description

Pavion Corp in Missouri is seeking a Service Coordinator I to join our security business unit. You will manage intake, scheduling, quotes, parts, and coordination with field teams to keep work orders moving.

The role emphasizes customer communication, timely updates in the service portal, and proactive follow-up to ensure satisfaction. A high school diploma and proficiency with Microsoft Office are required; travel up to 20% may be necessary.