Service & Dispatch Coordinator – Fire & Security

Pavion Corp; Farmers Branch (TX); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Benefits package

Job summary

Pavion Corp is seeking a Service Coordinator I to join the security unit, overseeing scheduling of fire alarm inspections, service calls, and technician appointments while coordinating with customers and field staff.

The role requires a High School Diploma or GED and 2+ years of dispatch experience. Strong organizational, communication, and time-management skills are essential, as is proficiency with Microsoft Office and CRM/scheduling software.

Qualifications

• 2+ years' experience as a Dispatcher.
• Experience in a service, dispatch, scheduling, or customer service role.
• Strong organizational and time-management skills with the ability to manage multiple priorities.
• Excellent communication and customer service skills, both written and verbal.
• Ability to coordinate and communicate effectively with field technicians, customers, and management.
• Strong attention to detail, particularly with scheduling, documentation, and inspection reports.
• Comfortable working in a fast-paced environment and handling time-sensitive and emergency service requests.
• Proficiency with Microsoft Office and the ability to learn and effectively use CRM, scheduling, and service management software.
• Ability to problem-solve, prioritize workload, and make decisions independently when necessary.
• Previous experience in the fire alarm, life safety, security, construction, or related service industry is preferred but not required.

Responsibilities

• Schedule fire alarm inspections, service calls, and technician appointments.
• Dispatch technicians and manage daily schedules and priorities.
• Answer and coordinate incoming customer service calls and requests.
• Communicate with customers regarding scheduling, service needs, and updates.
• File and maintain inspection reports and related documentation.
• Coordinate with technicians, service management, and customers to ensure work is completed efficiently.
• Monitor open service calls and follow up on outstanding items.
• Assist with emergency and priority service requests.
• Perform various administrative and operational duties necessary to support the Service and Inspection departments.

Skills

Dispatcher experience

Customer service

Scheduling

Communication

Microsoft Office

CRM software

Education

High School Diploma or GED

Tools

Microsoft Office

CRM software

Job description

Pavion Corp is seeking a Service Coordinator I to join the security unit, overseeing scheduling of fire alarm inspections, service calls, and technician appointments while coordinating with customers and field staff.

The role requires a High School Diploma or GED and 2+ years of dispatch experience. Strong organizational, communication, and time-management skills are essential, as is proficiency with Microsoft Office and CRM/scheduling software.