Service Coordinator

RapidFire Safety & Security; San Francisco (CA); On-site; USD 44,000 - 51,000; Full time

Job summary

RapidFire Safety & Security is seeking a Service Coordinator to work closely with customers, service technicians, and internal teams to ensure timely and efficient delivery of services.

You will respond to inquiries, schedule appointments, allocate technicians, and coordinate with internal and external partners to meet customer needs and deadlines. A strong service mindset and US work eligibility are required.

Qualifications

• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to work under pressure and meet tight deadlines.
• High school diploma or equivalent; NICET certification or an associate degree is a plus.
• Proven experience in a similar role, preferably in a service-oriented industry.
• Proficiency in using computer software and databases.
• Knowledge of service management software or CRM systems is preferred.
• Must be legally authorized to work in the United States.

Responsibilities

• Respond to customer inquiries and requests for service by phone, email, or in-person.
• Provide prompt and accurate information on service options, pricing, and scheduling.
• Coordinate and schedule service appointments based on customer preferences and technician availability.
• Ensure appointments are allocated properly and technicians are informed of job requirements.
• Assign service technicians to jobs based on skillset, availability, and location.
• Communicate job details, directions, and any customer requirements to technicians.
• Track progress of service jobs and ensure completion within the agreed timeframe.
• Follow up with technicians and customers to address issues during the job.
• Maintain accurate records of customer interactions, service requests, and job details.
• Resolve customer complaints in a timely and satisfactory manner.
• Collaborate with internal teams to provide comprehensive solutions.
• Liaise with suppliers and vendors to ensure availability of parts and materials.
• Coordinate with external providers to ensure seamless service delivery.
• Identify areas for improvement in service delivery processes and suggest solutions.
• Participate in meetings and training to stay updated on products, technologies, and trends.

Skills

Communication skills

Organization

Multitasking

Service industry experience

CRM software

Computer software

Work authorization (US)

Education

High school diploma or equivalent

NICET certification

Associate degree

Tools

CRM systems

Job description

About RapidFire Safety & Security

RapidFire Safety & Security is a leading provider of fire life safety and security solutions, earning customer trust by delivering exceptional value through strategic acquisitions, allowing us to drive organic growth in every market through the excellence of our teammates.

Job Type

Full-time

Description

About RapidFire Safety & Security is a leading provider of fire life safety and security solutions, earning customer trust by delivering exceptional value through strategic acquisitions, allowing us to drive organic growth in every market through the excellence of our teammates.

Job Summary

We are seeking a Service Coordinator to work closely with customers, service technicians, and other internal teams to ensure timely and efficient delivery of services.

Responsibilities

• Responding to customer inquiries and requests for service, either by phone, email, or in-person.
• Providing prompt and accurate information to customers regarding service options, pricing, and scheduling.
• Coordinating and scheduling service appointments based on customer preferences and technician availability.
• Ensuring that appointments are properly allocated, and technicians are properly informed about the job requirements.
• Assigning service technicians to specific jobs based on their skillset, availability, and location.
• Communicating job details, directions, and any specific customer requirements to the technicians.
• Tracking the progress of service jobs and ensuring that they are completed within the agreed-upon time frame.
• Following up with technicians and customers to address any issues or concerns that may arise during the job.
• Maintaining accurate records of customer interactions, service requests, and job details.
• Resolving customer complaints and issues in a timely and satisfactory manner.
• Collaborating with other internal teams, such as sales or technical support, to provide comprehensive solutions to customer problems.
• Liaising with suppliers and vendors to ensure the availability of necessary parts, equipment, and materials for service jobs.
• Coordinating with external service providers, if required, to ensure seamless service delivery.
• Identifying areas for improvement in service delivery processes and suggesting solutions to enhance efficiency and customer satisfaction.
• Participating in meetings and training sessions to stay updated on new products, technologies, and industry trends.
• Perform other duties as assigned.

Knowledge, Skill & Other Requirements

• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to work under pressure and meet tight deadlines.
• High school diploma or equivalent; relevant certifications as NICET or associate degree is a plus.
• Proven experience in a similar role, preferably in a service-oriented industry
• Proficiency in using computer software and databases.
• Knowledge of service management software or CRM systems is preferred.
• Must be legally authorized to work in the United States.

Salary Description

$32 - 37/hour