Service & Customer Experience Operations Lead

Energy Jobline ZR; Rockford (IL); Vor Ort; USD 70.000 - 90.000; Vollzeit

Benefits dieser Stelle

Medical, dental and vision insurance

401k

Life insurance

Employee Assistance Program

Paid time off

Zusammenfassung

Bearing Headquarters in Rockford, IL is seeking an Operations Manager to oversee day-to-day site operations, ensure exceptional customer service, and drive efficient workflows while upholding the company’s Service First commitment.

You will monitor employees, support a well-organized office and facility, and align operations with service, operational, and financial goals. The role requires leadership and sharp problem-solving skills.

Qualifikationen

• High School Diploma or GED required.
• 5+ years of experience in location operations or related management role.
• Experience in industrial product sales or wholesale distribution is a plus.
• Proven leadership experience managing teams in a customer-facing environment.
• Strong problem-solving, organizational, and communication skills.
• Knowledge of compliance requirements and operational policies.
• Proficiency with Microsoft Office and ERP/WMS systems a plus.

Aufgaben

• Review and coordinate quote and order processing across channels, including EDI, portals, web, and consignment.
• Respond to customer inquiries via phone, email, or in-person regarding order status, delivery issues, or product availability.
• Coordinate with warehouse and shipping staff to resolve discrepancies in orders, shipments, or inventory.
• Oversee location operations, ensuring compliance with company policies, industry regulations, and service standards.
• Provide training for location staff, including customer service representatives, operations associates, and support staff.
• Oversee cash handling, account transactions, quotes, orders and other operational processes to ensure accuracy and compliance.
• Support customer account maintenance related to pricing, rebate renewals, returns, credits and freight recovery.
• Participate fully with SPE initiatives, including Purchasing and Billing as outlined in the centralized process.

Kenntnisse

Customer service

Leadership

Communication

Problem solving

Organization

Multitasking

Ausbildung

High School Diploma or GED

Tools

Microsoft Office Suite

ERP/WMS systems

Jobbeschreibung

Bearing Headquarters in Rockford, IL is seeking an Operations Manager to oversee day-to-day site operations, ensure exceptional customer service, and drive efficient workflows while upholding the company’s Service First commitment.

You will monitor employees, support a well-organized office and facility, and align operations with service, operational, and financial goals. The role requires leadership and sharp problem-solving skills.