Service Coordinator & Cashier

Huston Cadillac GMC; Lake Wales (FL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly pay

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off and holidays

Employee discounts on vehicles, parts,

Employee discounts on service

Job summary

Huston Cadillac GMC is seeking a friendly, organized front desk team member to join the service department. You will greet customers, process payments, and help manage loaner cars and vehicle inventory. Strong math skills and a courteous telephone manner are essential for a smooth operation.

Requirements include 1–2 years in retail or dealership front desk roles, reliability, and the ability to learn dealership software quickly. A valid driver’s license and background check pass are expected.

Qualifications

• 1–2 years related experience in retail, cash handling, or dealership front desk/administrative work.
• Strong basic math and attention to detail.
• Calm, friendly customer service demeanor.

Responsibilities

• Greet customers in person and over the phone and handle payments.
• Balance cash drawer and review bills with customers.
• Manage loaner car fleet scheduling and coordination.
• Process incoming vehicle inventory and review CPO paperwork.

Skills

Customer service

Cash handling

Front desk

Retail experience

Tools

CDK

Reynolds & Reynolds

Dealertrack

Job description

Job Summary

We are looking for a friendly, trustworthy, and organized person to join our service team. In this role, you will help keep things running smoothly by greeting customers in person and over the phone, handling payments, processing incoming vehicle inventory, and helping manage our loaner car fleet. It’s a great fit for someone who is organized, good with people, and comfortable handling financial transactions.

What You’ll Do

• Handle Payments: Take customer payments for service and parts. Review bills with customers so they understand their charges. Balance the cash drawer at the end of the day.
• Manage Loaner Cars: Keep track of our courtesy loaner vehicles, check customer driver's licenses and insurance, and cars when they leave and return, Coordinate vehicle cleanings, fueling, and routine maintenance.
• Process Vehicle Inventory: Receive and check in keys for new and used vehicle arrivals. Organize and review Certified Pre‑Owned (CPO) paperwork and inspection checklists, and enter CPO approvals into the manufacturer's portal to activate warranties
• Schedule Appointments: Answer incoming phone calls and warmly greet customers. Book maintenance and service appointments using our scheduling system, and let clients know about estimated wait times, shuttle options, or available loaner cars.

What We’re Looking For

• Experience: 1 to 2 years of experience in retail, cash handling, or dealership front desk/administrative work.
• Skills: Strong basic math skills, reliable attention to detail, and a calm, friendly customer service style.
• Technology: Tech‑savvy with ability to learn new software quickly. Familiarity with automotive systems like CDK, Reynolds & Reynolds, or Dealertrack is preferred.
• Requirements: A valid driver's license with a clean driving record and the ability to pass a background check.

Benefits

• Competitive hourly pay
• Medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Employee discounts on vehicles, parts, and service