Service Counter Clerk | 11

Hugos Family Marketplace; Park Rapids (MN); On-site; USD 20,664 - 22,041; Part time

Benefits offered by this job

Employee Discount

Time and a half for holiday pay

Health, dental, and vision insurance (full-time only)

401(k) (full-time only)

Paid time off (full-time only)

Job summary

Hugos Family Marketplace is looking for a Service Counter Clerk to join their team in Park Rapids, MN. This part-time role focuses on delivering exceptional customer service, processing transactions, and ensuring a positive shopping experience for customers.

The ideal candidate will have a high school diploma or GED and be willing to learn. The position offers flexible scheduling, a friendly working environment, and employee discounts.

Qualifications

• Must be 18 years or older to apply.
• Willingness to learn and follow procedures.
• Ability to interact politely with customers.

Responsibilities

• Greet customers warmly and assist with inquiries.
• Process returns, exchanges, and refunds accurately.
• Answer customer questions about products and services.
• Handle customer complaints professionally.
• Assist with special orders and store credits.

Skills

Customer service skills

POS system operation

Communication skills

Education

High school diploma or GED

Some college coursework or related experience

Job description

Job Details

Job Location: Hugos Family Marketplace – Store #11 – E 4th St – Park Rapids, MN 56470

Position Type: Part Time

Education Level: High School

Salary Range: $15.00 – $16.00 hourly

Job Shift: Any

Job Purpose

The Service Counter Clerk at Hugo's Family Marketplace is responsible for providing exceptional customer service by efficiently handling transactions, addressing customer inquiries, and ensuring a positive shopping experience. This role involves maintaining the service counter's operations, processing returns and exchanges, and upholding store policies to enhance customer satisfaction.

Must be 18+ years or older to apply.

Key Responsibilities

• Greet customers warmly and provide assistance with their inquiries and needs.
• Process returns, exchanges, and refunds accurately and efficiently.
• Answer customer questions and provide information about products and services.
• Handle customer complaints professionally and work toward resolving issues.
• Assist with special orders, rain checks, or store credits as needed.
• Operate POS systems to process transactions and verify receipts, documentation, or identification when required.
• Maintain the cleanliness and organization of the service counter area.
• Follow store policies and procedures to ensure compliance and consistency.
• Communicate effectively with team members and management to facilitate smooth operations.

Benefits

Full Time – Health, Dental, and Vision Insurance, 401(k), Paid Time Off, and Holiday Pay.

Full Time and Part Time – Employee Discount and Time & Half Holiday Pay.

Qualifications

• Required Education: High school diploma or GED
• Preferred Education: Some college coursework or related experience
• Required Experience:
  • No prior work experience required
  • Willingness to learn and follow procedures
  • Ability to interact politely with customers
• Preferred Experience:
  • 1–2 years in retail, cashier, or customer service roles
  • Experience handling cash, POS systems, or returns
  • Experience resolving customer complaints or issues
  • Basic familiarity with store operations and inventory
• Required Skills and Abilities:
  • Ability to greet customers and provide excellent service
  • Capability to process returns, exchanges, and refunds efficiently
  • Skill in answering customer questions and addressing complaints
  • Proficiency in operating POS systems
  • Ability to verify receipts, documentation, or identification when required
  • Commitment to maintaining cleanliness and following store policies
  • Effective communication skills