Service Counter Clerk

Hugos Family Marketplace; Baudette (MN); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401k

Paid Time Off

Holiday Pay

Employee Discount

Job summary

Hugos Family Marketplace in Baudette, MN, is seeking a Service Counter Clerk to provide exceptional customer service, handle transactions, and maintain the service counter operations.

This position offers Full Time or Part Time hours, with a pay range of $13.00–$15.00 per hour, plus benefits. You will greet customers, process transactions, and help with returns while upholding store policies and ensuring a positive shopping experience.

Qualifications

• High school diploma or GED required.
• Willingness to learn and follow procedures.
• Ability to interact politely with customers.
• 1–2 years in retail, cashier, or customer service roles preferred.
• Experience handling cash, POS systems, or returns.
• Experience resolving customer complaints or issues.
• Basic familiarity with store operations and inventory.

Responsibilities

• Greet customers warmly and assist with inquiries.
• Process returns, exchanges, and refunds accurately.
• Answer questions about products and services.
• Handle customer complaints professionally.
• Assist with special orders, rain checks, or store credits as needed.
• Operate POS systems and verify receipts.
• Maintain cleanliness and organization at the service counter.
• Follow store policies and procedures.
• Communicate effectively with team and management.

Skills

Customer service

POS systems

Cash handling

Communication

Problem resolution

Teamwork

Education

High school diploma or GED

Some college coursework or related experience

Tools

POS terminal

Job description

Job Details

Job Location: Hugos Lake of the Woods - Store #15 - Main Ave - Baudette, MN 56623, Position Type: Full Time (35+ Hours/Week) or Part Time, Salary Range: $13.00 - $15.00 Hourly, Job Shift: Any, Job Purpose:

• The Service Counter Clerk at Hugo's Family Marketplace is responsible for providing exceptional customer service by efficiently handling transactions, addressing customer inquiries, and ensuring a positive shopping experience. This role involves maintaining the service counter's operations, processing returns and exchanges, and upholding store policies to enhance customer satisfaction. Must be 18 + years or older to apply.

Key Responsibilities

• Greet customers warmly and provide assistance with their inquiries and needs.
• Process returns, exchanges, and refunds accurately and efficiently.
• Answer customer questions and provide information about products and services.
• Handle customer complaints professionally and work towards resolving issues.
• Assist with special orders, rain checks, or store credits as needed.
• Operate POS systems to process transactions and verify receipts, documentation, or identification when required.
• Maintain the cleanliness and organization of the service counter area.
• Follow store policies and procedures to ensure compliance and consistency.
• Communicate effectively with team members and management to facilitate smooth operations.

Benefits

• Full Time - Health, Dental, and Vision Insurance, 401k, Paid Time Off, and Holiday Pay.
• Full Time and Part Time - Employee Discount and Time & Half Holiday Pay.

Qualifications

Required Education

• High school diploma or GED

Preferred Education

• Some college coursework or related experience

Required Experience

• No prior work experience required
• Willingness to learn and follow procedures
• Ability to interact politely with customers

Preferred Experience

• 1–2 years in retail, cashier, or customer service roles
• Experience handling cash, POS systems, or returns
• Experience resolving customer complaints or issues
• Basic familiarity with store operations and inventory

Required Skills and Abilities

• Ability to greet customers and provide excellent service
• Capability to process returns, exchanges, and refunds efficiently
• Skill in answering customer questions and addressing complaints
• Proficiency in operating POS systems
• Ability to verify receipts, documentation, or identification when required
• Commitment to maintaining cleanliness and following store policies
• Effective communication skills