Service Counter Clerk

VALLEY MARKETS INC; Crookston (MN); On-site; USD 19,286 - 20,664; Part time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k

Paid time off

Holiday pay

Employee discount

Time & half holiday pay

Job summary

Hugo's Family Marketplace in Crookston, MN is seeking a Service Counter Clerk to deliver exceptional customer service, efficiently process transactions, answer questions, and help ensure a positive shopping experience for every guest.

The role includes handling returns and exchanges, maintaining a clean counter, following store policies, assisting with special orders, and operating POS systems with accuracy while communicating clearly with team members during the evening shift.

Qualifications

• High school diploma or GED required.
• Some college coursework preferred.
• Willingness to learn and follow procedures.
• Ability to interact politely with customers.
• Experience with cash handling and returns is a plus.

Responsibilities

• Greet customers warmly and assist with inquiries.
• Process returns, exchanges, and refunds accurately.
• Answer questions and provide product information.
• Handle customer complaints professionally.
• Assist with special orders and store credits.
• Operate POS systems and verify receipts.
• Maintain cleanliness and organization of the service counter.
• Follow store policies for consistency.
• Communicate effectively with team and management.

Skills

Customer service

Returns handling

POS systems

Communication

Cash handling

Receipt verification

Store policies

Education

High school diploma or GED

Some college coursework

Tools

POS training

Job description

Job Details

Job Location: Crookston, MN 56716

Position Type: Part Time

Salary Range: $14.00 - $15.00

Hourly

Job Shift: Evening

Job Purpose

• The Service Counter Clerk at Hugo's Family Marketplace is responsible for providing exceptional customer service by efficiently handling transactions, addressing customer inquiries, and ensuring a positive shopping experience. This role involves maintaining the service counter's operations, processing returns and exchanges, and upholding store policies to enhance customer satisfaction. Must be 18 + years or older to apply.

Key Responsibilities

• Greet customers warmly and provide assistance with their inquiries and needs.
• Process returns, exchanges, and refunds accurately and efficiently.
• Answer customer questions and provide information about products and services.
• Handle customer complaints professionally and work towards resolving issues.
• Assist with special orders, rain checks, or store credits as needed.
• Operate POS systems to process transactions and verify receipts, documentation, or identification when required.
• Maintain the cleanliness and organization of the service counter area.
• Follow store policies and procedures to ensure compliance and consistency.
• Communicate effectively with team members and management to facilitate smooth operations.

Benefits

• Full Time - Health, Dental, and Vision Insurance, 401k, Paid Time Off, and Holiday Pay.
• Full Time and Part Time - Employee Discount and Time & Half Holiday Pay.

Qualifications

Required Education

• High school diploma or GED

Preferred Education

• Some college coursework or related experience

Required Experience

• No prior work experience required
• Willingness to learn and follow procedures
• Ability to interact politely with customers

Preferred Experience

• 1–2 years in retail, cashier, or customer service roles
• Experience handling cash, POS systems, or returns
• Experience resolving customer complaints or issuesBasic familiarity with store operations and inventory

Required Skills and Abilities

• Ability to greet customers and provide excellent service
• Capability to process returns, exchanges, and refunds efficiently
• Skill in answering customer questions and addressing complaints
• Proficiency in operating POS systems
• Ability to verify receipts, documentation, or identification when required
• Commitment to maintaining cleanliness and following store policies
• Effective communication skills