Service Counter Clerk

Hugos Family Marketplace; Noyes Junction (MN); On-site; USD 19,286 - 20,664; Part time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k

Paid time off

Holiday pay

Employee discount

Time & half holiday pay

Job summary

Hugo's Family Marketplace in Crookston, MN is seeking a part-time Service Counter Clerk to deliver friendly customer service, handle transactions, and assist at the service counter during evening shifts.

You will process returns, exchanges, refunds, answer questions, and help uphold store policies while maintaining counter cleanliness. Must be 18+ to apply; benefits accompany full-time or part-time roles.

Qualifications

• High school diploma or GED required.
• Willingness to learn and follow procedures.
• Ability to interact politely with customers.

Responsibilities

• Greet customers and assist with inquiries and needs.
• Process returns, exchanges, and refunds accurately and efficiently.
• Answer questions and provide product/service information.

Skills

Customer service

Cash handling

POS proficiency

Communication

Education

High school diploma or GED

Some college coursework

Tools

POS systems

Job description

Job Location: Hugos Family Marketplace - Store #4 - University Ave - Crookston, MN 56716

Position Type: Part Time

Salary Range: $14.00 - $15.00 Hourly

Job Shift: Evening

Job Purpose: The Service Counter Clerk at Hugo's Family Marketplace is responsible for providing exceptional customer service by efficiently handling transactions, addressing customer inquiries, and ensuring a positive shopping experience. This role involves maintaining the service counter's operations, processing returns and exchanges, and upholding store policies to enhance customer satisfaction. Must be 18 + years or older to apply.

Key Responsibilities

• Greet customers warmly and provide assistance with their inquiries and needs.
• Process returns, exchanges, and refunds accurately and efficiently.
• Answer customer questions and provide information about products and services.
• Handle customer complaints professionally and work towards resolving issues.
• Assist with special orders, rain checks, or store credits as needed.
• Operate POS systems to process transactions and verify receipts, documentation, or identification when required.
• Maintain the cleanliness and organization of the service counter area.
• Follow store policies and procedures to ensure compliance and consistency.
• Communicate effectively with team members and management to facilitate smooth operations.

Benefits:

• Full Time - Health, Dental, and Vision Insurance, 401k, Paid Time Off, and Holiday Pay.
• Full Time and Part Time - Employee Discount and Time & Half Holiday Pay.

Qualifications

Required Education

• High school diploma or GED

Preferred Education

• Some college coursework or related experience

Required Experience

• No prior work experience required
• Willingness to learn and follow procedures
• Ability to interact politely with customers

Preferred Experience

• 1–2 years in retail, cashier, or customer service roles
• Experience handling cash, POS systems, or returns
• Experience resolving customer complaints or issues
• Basic familiarity with store operations and inventory

Required Skills and Abilities

• Ability to greet customers and provide excellent service
• Capability to process returns, exchanges, and refunds efficiently
• Skill in answering customer questions and addressing complaints
• Proficiency in operating POS systems
• Ability to verify receipts, documentation, or identification when required
• Commitment to maintaining cleanliness and following store policies
• Effective communication skills