Service Counter Clerk

Hugos-Family-Marketplace; Grand Forks (ND); Vor Ort; USD 26.000 - 32.000; Vollzeit

Benefits dieser Stelle

Health, Dental, Vision Insurance

401k

Paid Time Off

Holiday Pay

Employee Discount

Time & Half Holiday Pay

Zusammenfassung

Hugo's Family Marketplace is seeking a Service Counter Clerk to provide exceptional customer service at the service counter. You will handle transactions, assist customers, and address inquiries to ensure a positive shopping experience. Responsibilities include returns, exchanges, and maintaining counter area cleanliness.

The role requires 18+ years, with full-time and part-time options. Benefits include health, dental, vision insurance, 401k, PTO, and holiday pay.

Qualifikationen

• High school diploma or GED required.
• No prior work experience required; willingness to learn.
• Preferred: 1–2 years in retail or customer service.

Aufgaben

• Greet customers and assist with inquiries and needs.
• Process returns, exchanges, and refunds accurately.
• Answer questions and provide product information.
• Handle customer complaints professionally and resolve issues.
• Assist with special orders, rain checks, or store credits.
• Operate POS systems and verify receipts/ID when required.
• Maintain cleanliness and organization of the service counter area.
• Follow store policies to ensure consistency.
• Communicate with team and management for smooth operations.

Kenntnisse

Greet customers

POS systems

Cash handling

Communication

Problem solving

Ausbildung

High school diploma or GED

Tools

POS systems

Jobbeschreibung

Job Purpose:- The Service Counter Clerk at Hugo's Family Marketplace is responsible for providing exceptional customer service by efficiently handling transactions, addressing customer inquiries, and ensuring a positive shopping experience. This role involves maintaining the service counter's operations, processing returns and exchanges, and upholding store policies to enhance customer satisfaction. Must be 18 + years or older to apply.Key Responsibilities:- Greet customers warmly and provide assistance with their inquiries and needs.- Process returns, exchanges, and refunds accurately and efficiently.- Answer customer questions and provide information about products and services.- Handle customer complaints professionally and work towards resolving issues.- Assist with special orders, rain checks, or store credits as needed.- Operate POS systems to process transactions and verify receipts, documentation, or identification when required.- Maintain the cleanliness and organization of the service counter area.- Follow store policies and procedures to ensure compliance and consistency.- Communicate effectively with team members and management to facilitate smooth operations.Benefits:Full Time - Health, Dental, and Vision Insurance, 401k, Paid Time Off, and Holiday Pay.Full Time and Part Time - Employee Discount and Time & Half Holiday Pay.Required Education:- High school diploma or GEDPreferred Education:- Some college coursework or related experienceRequired Experience:- No prior work experience required- Willingness to learn and follow procedures- Ability to interact politely with customersPreferred Experience:- 1–2 years in retail, cashier, or customer service roles- Experience handling cash, POS systems, or returns- Experience resolving customer complaints or issues- Basic familiarity with store operations and inventoryRequired Skills and Abilities:- Ability to greet customers and provide excellent service- Capability to process returns, exchanges, and refunds efficiently- Skill in answering customer questions and addressing complaints- Proficiency in operating POS systems- Ability to verify receipts, documentation, or identification when required- Commitment to maintaining cleanliness and following store policies- Effective communication skills