Service Coordinator – Water Tech & Field Support

Grundfos GmbH; Bridgeville (Allegheny County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Flexible hours

Home working opportunities

Parental support

Annual bonus

Health insurance

Job summary

Grundfos GmbH in Bridgeville, PA, seeks a Service Coordinator to orchestrate end-to-end service activities, from scheduling field technicians to managing service orders and invoicing. You will be the primary customer contact, drive operational excellence, and collaborate with sales, technical support, and field teams to meet deadlines.

The role emphasizes detail-oriented coordination, strong communication, and the ability to juggle multiple priorities in a fast-paced service environment.

Qualifications

• 2+ years of experience in service coordination, dispatching, or customer service operations.
• Proficiency with ERP or service management systems (SAP, Salesforce, or similar).
• Strong communication and cross-functional collaboration skills.
• Excellent organizational and time-management abilities.

Responsibilities

• Coordinate and schedule service activities including installations, maintenance, and repairs for field service technicians
• Serve as the primary point of contact for customers, managing service requests from intake through completion
• Process and track service orders, purchase orders, and work orders in ERP systems to ensure accuracy and timely invoicing
• Collaborate with sales, technical support, and field teams to prioritize urgent service needs and optimize technician utilization
• Maintain detailed service records, generate reports on key performance metrics, and identify opportunities for process improvement
• Support quoting and proposal preparation for service contracts and ad-hoc repair work

Skills

Customer-focused

Communication skills

Organization & coordination

Time management

Education

Associate or Bachelor degree in business administration or related field

Tools

SAP

Salesforce

ERP systems

Job description

Grundfos GmbH in Bridgeville, PA, seeks a Service Coordinator to orchestrate end-to-end service activities, from scheduling field technicians to managing service orders and invoicing. You will be the primary customer contact, drive operational excellence, and collaborate with sales, technical support, and field teams to meet deadlines.

The role emphasizes detail-oriented coordination, strong communication, and the ability to juggle multiple priorities in a fast-paced service environment.