Field Service Orchestrator & Dispatch Coordinator

GRUNDFOS; Bridgeville (Allegheny County); Hybrid; USD 53,000 - 73,000; Full time

Benefits offered by this job

Annual bonuses

Health insurance

Volunteer leave

Professional development

Job summary

GRUNDFOS in Bridgeville, PA is seeking a Service Coordinator to orchestrate end-to-end service activities that keep customers' pumping and water technology systems running at peak performance.

You will schedule field technicians, manage service orders, and ensure timely resolution of customer needs, while collaborating with sales and technical teams. A strong eye for detail, proactive communication, and 2+ years in service coordination are essential.

Qualifications

• 2+ years in service coordination, dispatching, or customer service operations.
• Experience with ERP/service management systems (e.g., SAP, Salesforce).
• Strong communication skills interfacing with customers, technicians and stakeholders.
• Excellent organizational and time-management skills, detail-oriented.

Responsibilities

• Coordinate and schedule service activities for field service technicians.
• Serve as the primary contact for customers from intake to completion.
• Process and track service orders, purchase orders, and work orders in ERP.
• Collaborate with sales, technical support, and field teams to optimize technician utilization.
• Maintain service records, generate KPI reports, and identify process improvements.
• Support quoting and proposal preparation for service contracts and repairs.

Skills

Service coordination

ERP software

Communication skills

Time management

Education

Bachelor's degree

Associate degree

Tools

SAP

Salesforce

Job description

GRUNDFOS in Bridgeville, PA is seeking a Service Coordinator to orchestrate end-to-end service activities that keep customers' pumping and water technology systems running at peak performance.

You will schedule field technicians, manage service orders, and ensure timely resolution of customer needs, while collaborating with sales and technical teams. A strong eye for detail, proactive communication, and 2+ years in service coordination are essential.