Service Coordination Specialist

Platinum Roofing, LLC; St. Louis (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Platinum Roofing, LLC in St. Louis, MO seeks a Service Coordinator to serve as the main contact for service calls, manage work orders, and support the Service Manager team. The role requires strong communication and organization to ensure timely responses and accurate documentation.

You will collaborate with Directors and Superintendents, update systems, coordinate site surveys, and assist with closing packets and reporting metrics as needed.

Qualifications

• Strong communication skills for phone and email interactions.
• Excellent organizational and time-management abilities.
• Experience coordinating multiple tasks and stakeholders.
• Proficiency with Microsoft Office and basic software usage.

Responsibilities

• Serve as the main point of contact for service calls and callers.
• Collaborate with Service Director, Managers, and Superintendents as needed.
• Create and update work orders; track RAPs and bids when required.
• Follow up with managers, team members, and customers via phone/email.
• Update third-party systems for scheduled dates and statuses.
• Assist with site surveys, documentation, and close-out packets.
• Operate basic office equipment and support daily operations.

Skills

Communication

Organizational skills

Time management

Customer service

Adaptability

Tools

Microsoft Office

Job description

Platinum Roofing, LLC in St. Louis, MO seeks a Service Coordinator to serve as the main contact for service calls, manage work orders, and support the Service Manager team. The role requires strong communication and organization to ensure timely responses and accurate documentation.

You will collaborate with Directors and Superintendents, update systems, coordinate site surveys, and assist with closing packets and reporting metrics as needed.