Service Coordinator I: Travel & Community Care Impact

Service Coordination Unlimited, Inc.; Scranton (Lackawanna County); On-site; USD 42,000 - 54,000; Full time

Job summary

Service Coordination Unlimited, Inc. is seeking a Service Coordinator I to join our team in Lackawanna and Luzerne counties.

You will coordinate services for participants, ensuring plans support person-centered outcomes and independent living, with emphasis on timely assessments and diligent documentation. You’ll collaborate with participants and care teams, ensure compliance, maintain records, and help clients access transportation, equipment, and accessibility adaptations.

Qualifications

• Bachelor’s degree REQUIRED (in social work, psychology, or related fields preferred). Practicum experience is a plus.
• Experience: At least three years in a social service or healthcare-related setting REQUIRED. Experience with people with disabilities or seniors and/or at least one year of LTSS, Service Coordination, or Case Management experience preferred.
• Excellent communication, customer focus, integrity, job knowledge, dependability, problem-solving, interpersonal skills, productivity, quality, self-development, and teamwork.
• Proficient in using computer systems and technology relevant to the role.
• Physical Demands: Ability to perform tasks such as reaching, stretching, stooping, sitting, walking, and standing. Must be able to lift up to 20 pounds independently.
• License: Valid driver’s license and dependable means of transportation. Must be able to travel throughout Lackawanna and Luzerne and surrounding counties.

Responsibilities

• Service Coordination: Assess, identify, secure, and monitor services for program participants based on their unique needs.
• Participant Support: Respond to participant needs through various communication methods and remain attentive to their requirements.
• Compliance: Meet compliance standards and required timeframes for assessments, service plans, visits, calls, and incident reporting.
• Documentation: Document each visit and contact in a detailed and person-centered manner in all required systems.
• Training & Support: Provide necessary training and support to participants and consumer employees in managing direct care services.
• Database Management: Maintain and utilize internal databases to track participant information and encounters.
• Assistance: Help participants obtain Accessibility Adaptations, Specialized Medical Equipment, Non-Medical Transportation, and other services.
• Company Values: Demonstrate company values consistently in all interactions and duties.

Skills

Communication skills

Customer focus

Integrity

Problem solving

Interpersonal skills

Teamwork

Education

Bachelor’s degree in social work or related field

Practicum experience

Tools

Computer systems

Job description

Service Coordination Unlimited, Inc. is seeking a Service Coordinator I to join our team in Lackawanna and Luzerne counties.

You will coordinate services for participants, ensuring plans support person-centered outcomes and independent living, with emphasis on timely assessments and diligent documentation. You’ll collaborate with participants and care teams, ensure compliance, maintain records, and help clients access transportation, equipment, and accessibility adaptations.