Service Coordinator I - Lackawanna/Luzerne County

Service Coordination Unlimited, Inc.; Wilkes-Barre (Luzerne County); Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

Sign-on Bonus

Job summary

Service Coordination Unlimited, dedicated to supporting individuals in achieving person-centered goals, seeks a Service Coordinator I to organize and monitor supports with a focus on positive outcomes. This role involves traveling across Lackawanna and Luzerne counties, with work-from-home flexibility and community engagement.

You will document visits, coordinate services, and support participants and staff while upholding compliance and company values in a collaborative team environment.

Qualifications

• Bachelor’s degree REQUIRED (in social work, psychology, or related fields preferred). Practicum experience is a plus.
• At least three years in a social service or healthcare-related setting REQUIRED. Experience with people with disabilities or seniors and/or at least one year of LTSS, Service Coordination, or Case Management experience preferred
• Excellent communication, customer focus, integrity, job knowledge, dependability, problem-solving, interpersonal skills, productivity, quality, self-development, and teamwork.
• Proficient in using computer systems and technology relevant to the role.
• Physical Demands: up to 20 pounds; valid driver’s license and transportation; travel across Lackawanna and Luzerne counties.

Responsibilities

• Service Coordination: Assess, identify, secure, and monitor services for program participants based on their unique needs.
• Participant Support: Respond to participant needs through various communication methods and remain attentive to their requirements.
• Compliance: Meet compliance standards and required timeframes for assessments, service plans, visits, calls, and incident reporting.
• Documentation: Document each visit and contact in a detailed and person-centered manner in all required systems.
• Training & Support: Provide necessary training and support to participants and consumer employees in managing direct care services.
• Database Management: Maintain and utilize internal databases to track participant information and encounters.
• Assistance: Help participants obtain Accessibility Adaptations, Specialized Medical Equipment, Non-Medical Transportation, and other services.
• Company Values: Demonstrate company values consistently in all interactions and duties.

Skills

Communication

Customer focus

Problem-solving

Interpersonal skills

Teamwork

Documentation

Education

Bachelor's degree

Tools

Computer systems

Job description

***This position requires travel in Lackawanna and Luzerne county and surrounding areas.***

***Work from home with travel in Lackawanna and Luzerne county and surrounding areas***

***Sign On Bonus available***

Pittsburgh Post Gazette 2026 Top Workplaces Winner!

View our Pittsburgh Post Gazette Top Workplaces Page here: https://topworkplaces.com/company/service-coordination-unl_1/

Join Our Team as a Service Coordinator I!

Are you passionate about making a difference in people’s lives? Do you have a knack for coordinating services and ensuring positive outcomes? If so, we have the perfect opportunity for you!

About Us:

At Service Coordination Unlimited, we are dedicated to supporting individuals in achieving their person-centered goals and living as independently as possible. We are looking for a compassionate and dedicated Service Coordinator I to join our team and help us make a positive impact in our community.

View our careers page here: https://www.sc-unlimited.org/careers

Key Responsibilities:

• Service Coordination: Assess, identify, secure, and monitor services for program participants based on their unique needs.
• Participant Support: Respond to participant needs through various communication methods and remain attentive to their requirements.
• Compliance: Meet compliance standards and required timeframes for assessments, service plans, visits, calls, and incident reporting.
• Documentation: Document each visit and contact in a detailed and person-centered manner in all required systems.
• Training & Support: Provide necessary training and support to participants and consumer employees in managing direct care services.
• Database Management: Maintain and utilize internal databases to track participant information and encounters.
• Assistance: Help participants obtain Accessibility Adaptations, Specialized Medical Equipment, Non-Medical Transportation, and other services.
• Company Values: Demonstrate company values consistently in all interactions and duties.

Qualifications:

• Education: Bachelor’s degree REQUIRED (in social work, psychology, or related fields preferred). Practicum experience is a plus.

OR

• Experience: At least three years in a social service or healthcare-related setting REQUIRED. Experience with people with disabilities or seniors and/or at least one (1) year of LTSS, Service Coordination, or Case Management experience preferred
• Skills: Excellent communication, customer focus, integrity, job knowledge, dependability, problem-solving, interpersonal skills, productivity, quality, self-development, and teamwork.
• Technical Skills: Proficient in using computer systems and technology relevant to the role.
• Physical Demands: Ability to perform tasks such as reaching, stretching, stooping, sitting, walking, and standing. Must be able to lift up to 20 pounds independently.
• License: Valid driver’s license and dependable means of transportation. Must be able to travel throughout Lackawanna and Luzerne and surrounding counties.

Why Join Us?

• Impactful Work: Make a real difference in the lives of individuals in your community.
• Supportive Environment: Work with a team that values collaboration, inclusivity, and personal growth.
• Professional Development: Opportunities for continuous learning and career advancement.
• Competitive Benefits: Enjoy a comprehensive benefits package that supports your well-being.