Service Coordinator I - Cumberland County

Service Coordination Unlimited, Inc.; Camp Hill (Cumberland County); Remote; USD 42,000 - 52,000; Full time

Benefits offered by this job

Sign On Bonus available

Job summary

Service Coordination Unlimited is seeking a Service Coordinator I to join our team. The role involves coordinating services for participants, ensuring compliance, and documenting visits and contacts in required systems.

You will respond to participant needs via multiple channels, provide training and support for direct care, and help participants obtain accessible adaptations and transportation. A driver’s license and travel across PA are required.

Qualifications

• Bachelor’s degree REQUIRED (in social work, psychology, or related fields preferred). Practicum experience is a plus.
• At least three years in a social service or healthcare-related setting REQUIRED. LTSS/case management experience preferred.
• Proficient in using computer systems and technology relevant to the role.
• Excellent communication, customer focus, integrity, problem-solving, interpersonal skills, productivity, quality, and teamwork.
• Valid driver’s license and ability to travel throughout Cumberland and Dauphin counties.

Responsibilities

• Coordinate services for participants based on individual needs.
• Respond to participant needs through various communication methods.
• Meet compliance standards and timeframes for assessments, service plans, visits, calls, and incident reporting.
• Document each visit and contact in required systems.
• Provide training and support to participants and consumer employees in managing direct care services.
• Maintain and utilize internal databases to track participant information and encounters.
• Assist participants in obtaining Accessibility Adaptations, Specialized Medical Equipment, Non-Medical Transportation, and other services.
• Demonstrate company values consistently in all interactions and duties.

Skills

Communication

Customer focus

Integrity

Job knowledge

Dependability

Problem solving

Interpersonal skills

Productivity

Quality

Self-development

Teamwork

Education

Bachelor’s degree

Practicum experience

Job description

***This position requires travel in Cumberland and Dauphin county and surrounding areas.***

***Work from home with travel in Cumberland and Dauphin county and surrounding areas***

***Sign On Bonus available***

Pittsburgh Post Gazette 2025 Top Workplaces Winner!

View our Pittsburgh Post Gazette Top Workplaces Page here: https://topworkplaces.com/company/service-coordination-unl_1/

Join Our Team as a Service Coordinator I!

Are you passionate about making a difference in people’s lives? Do you have a knack for coordinating services and ensuring positive outcomes? If so, we have the perfect opportunity for you!

About Us:

At Service Coordination Unlimited, we are dedicated to supporting individuals in achieving their person-centered goals and living as independently as possible. We are looking for a compassionate and dedicated Service Coordinator I to join our team and help us make a positive impact in our community.

View our careers page here: https://www.sc-unlimited.org/careers

Key Responsibilities:

• Service Coordination:Assess, identify, secure, and monitor services for program participants based on their unique needs.
• Participant Support:Respond to participant needs through various communication methods and remain attentive to their requirements.
• Compliance:Meet compliance standards and required timeframes for assessments, service plans, visits, calls, and incident reporting.
• Documentation:Document each visit and contact in a detailed and person-centered manner in all required systems.
• Training & Support:Provide necessary training and support to participants and consumer employees in managing direct care services.
• Database Management:Maintain and utilize internal databases to track participant information and encounters.
• Assistance:Help participants obtain Accessibility Adaptations, Specialized Medical Equipment, Non-Medical Transportation, and other services.
• Company Values:Demonstrate company values consistently in all interactions and duties.

Qualifications:

• Education: Bachelor’s degree REQUIRED (in social work, psychology, or related fields preferred). Practicum experience is a plus.

OR

• Experience: At least three years in a social service or healthcare-related setting REQUIRED. Experience with people with disabilities or seniors and/or at least one (1) year of LTSS, Service Coordination, or Case Management experience preferred
• Skills:Excellent communication, customer focus, integrity, job knowledge, dependability, problem-solving, interpersonal skills, productivity, quality, self-development, and teamwork.
• Technical Skills:Proficient in using computer systems and technology relevant to the role.
• Physical Demands:Ability to perform tasks such as reaching, stretching, stooping, sitting, walking, and standing. Must be able to lift up to 20 pounds independently.
• License: Valid driver’s license and dependable means of transportation. Must be able to travel throughout Cumberland and Dauphin and surrounding counties.

Why Join Us?

• Impactful Work:Make a real difference in the lives of individuals in your community.
• Supportive Environment:Work with a team that values collaboration, inclusivity, and personal growth.
• Professional Development:Opportunities for continuous learning and career advancement.
• Competitive Benefits: Enjoy a comprehensive benefits package that supports your well-being.