Service Coordinator: Growth, Coordination & Care

CBX Solutions, LLC; Hutto (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Generous PTO

Career growth programs

Job summary

CBX Solutions is seeking a service coordinator to manage incoming service requests via ConnectWise, coordinating information between customers and service staff to facilitate timely resolutions.

Ideal candidates will have strong communication, organizational, and customer-service skills; ConnectWise experience is a plus. We offer comprehensive benefits, growth through CBX University, and a collaborative culture focused on success.

Qualifications

• High school diploma.
• Strong verbal and written communication skills.
• Strong organizational skills.
• Strong interpersonal and customer service skills.
• Ability to multitask, work under pressure and meet deadlines.
• Experience with ConnectWise a plus.
• Must pass pre-employment background check and drug test.

Responsibilities

• Prioritizing, scheduling and dispatching service staff.
• Ordering and expediting all required parts.
• Reviewing resolved service tickets upon completion of work.
• Verification of time entries/GPS logs.
• Replenishing stock able products and accountability.
• Assistance with the development, implementation and documentation of Service Department processes.

Skills

Verbal and written communication

Organizational skills

Interpersonal and customer service

Multitasking under pressure

Background check clearance

Education

High school diploma

Tools

ConnectWise

Job description

CBX Solutions is seeking a service coordinator to manage incoming service requests via ConnectWise, coordinating information between customers and service staff to facilitate timely resolutions.

Ideal candidates will have strong communication, organizational, and customer-service skills; ConnectWise experience is a plus. We offer comprehensive benefits, growth through CBX University, and a collaborative culture focused on success.