Service Coordinator

Grapevine MSP Technology Services; Bakersfield (CA); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Competitive Pay

401K Plan with matching contributions

Low-cost healthcare options

Vacation time

Paid Sick Time

Performance Bonuses

Work Anniversary Recognition

Equipment and Tools Provided

Training courses covered

Team and Social Events

Job summary

An established industry player is looking for a dedicated Service Coordinator to enhance customer satisfaction and streamline service operations. In this dynamic role, you will provide exceptional customer service, manage requests efficiently, and maintain strong relationships with clients. You will play a vital role in scheduling resources, addressing customer concerns, and ensuring timely communication. This opportunity offers a supportive environment with growth potential and a chance to make a real impact in the IT services sector. If you are self-driven, detail-oriented, and eager to advance your career, this role is perfect for you.

Qualifications

• Previous experience in Service Coordination or IT is essential.
• Strong communication and organizational skills are crucial.

Responsibilities

• Provide exceptional customer service and enhance customer satisfaction.
• Coordinate internal and field resources to ensure efficiency.
• Handle customer concerns and maintain effective communication.

Skills

Communication Skills

Interpersonal Skills

Attention to Detail

Organizational Skills

Multitasking

Dependability

Education

Experience in Service Coordination/Dispatch or IT

Tools

Office 365

Job description

Grapevine MSP Technology Services is seeking a full-time Service Coordinator to join our team. The role involves providing exceptional customer service, enhancing customer satisfaction, and strengthening working relationships.

Responsibilities:

• Fast turnaround of customer requests
• Contribute to a team environment by communicating effectively and coordinating with all to ensure maximum utilization
• Schedule internal and field technical resources within the dispatch ticketing system
• Handle and resolve customer concerns or issues promptly and accurately via email or phone, escalating to the Service Manager as needed
• Communication with customers as required. Keep customers informed of progress, notifying them of impending changes or outages
• Assist with escalating service requests not scheduled within agreed service level agreements
• Monitor technicians' schedules to ensure accurate and prompt arrival times
• Before missing appointment times, communicate with the technician and customer for alternative times
• Handle incoming phone calls related to sales opportunities, working with customers and sales representatives to handle pre- and post-sale activities
• Work with the procurement team to monitor product order shipments to ensure on-time delivery to customers
• Notify customers of shipping flow issues in advance
• Develop knowledge about each customer's business, requirements, and network
• Become familiar with training materials related to job tasks and requirements
• Maintain a competent understanding of our company's capabilities and goals
• Coordinate, analyze, and improve customer service functions to meet our and customers' goals
• Responsible for tracking, monitoring, utilizing, and providing reports as requested by management

Requirements:

• Previous experience in Service Coordination/Dispatch, IT, or other related fields
• Strong communication and interpersonal skills
• Great attention to detail
• Excellent organizational and coordination abilities
• Self-Driven
• Multitasking
• Dependable
• Office 365

Benefits:

• Competitive Pay
• 401K Plan with matching pay contributions
• Access to low-cost, high-quality healthcare options, including Health, Dental, and Vision
• Vacation time
• Paid Sick Time
• Performance Bonuses
• Work Anniversary Recognition
• Equipment and Tools Provided
• Plenty of training courses are covered if you want to advance further; offers Growth and Development Plans with Industry-Specific Training
• Team Events
• Social Events

Seniority level:

Entry level

Employment type:

Full-time

Job function:

IT Services and IT Consulting